<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 107209036
Report Date: 09/12/2025
Date Signed: 09/12/2025 04:40:05 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/05/2025 and conducted by Evaluator Katie Brown
PUBLIC
COMPLAINT CONTROL NUMBER: 24-AS-20250905082923
FACILITY NAME:OAKMONT OF NORTH FRESNOFACILITY NUMBER:
107209036
ADMINISTRATOR:SETTY, HEIDIFACILITY TYPE:
740
ADDRESS:5605 N GATES AVETELEPHONE:
(559) 277-5959
CITY:FRESNOSTATE: CAZIP CODE:
93722
CAPACITY:122CENSUS: 77DATE:
09/12/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Martin ValenzuelaTIME COMPLETED:
03:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not ensure resident's hygiene needs are being met
Staff do not ensure resident's grooming needs are being met
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Katie Brown arrived unannounced to conduct the initial complaint investigation at the facility. LPA met with and explained the reason for the visit with Martin Valenzuela (S1). Administrator (AD) Heidi Setty was contacted and authorized S1 to meet with LPA and sign the report.

During this visit, LPA Conducted a record review, interviewed staff, toured resident apartments in Memory Care (MC) and observed residents in common areas of the MC wing of the facility.

This Department investigated the allegations above: Resident (R1’s) Service Plan dated 4/19/25 states R1 requires standby assistance with set up for grooming and other hygiene related Activities of Daily Living (ADL) and R1 often refuses care and assistance. R1’s grooming and hygiene items were observed in R1’s room. Interview with staff confirm R1 often does not want to brush teeth or take a shower. Pictures of R1’s teeth were submitted for the purpose of this investigation. Based on interview and record review the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur.

There were no citations issued. An exit interview was conducted and a copy of this report was provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sergiy Pidgirny
LICENSING EVALUATOR NAME: Katie Brown
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 1