115405947-4-14-2026-13-CC-EVIA-DTESS6-20260423140726

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 115405947
Report Date: 04/14/2026
Date Signed: 04/14/2026 10:42:51 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/19/2025 and conducted by Evaluator Emily Curiel

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20251219153137

FACILITY NAME:	VILLA AVENUE HEAD START		FACILITY NUMBER:	115405947
ADMINISTRATOR:	AISENBREY, JANICE		FACILITY TYPE:	850
ADDRESS:	451 S. VILLA AVENUE		TELEPHONE:	(530) 934-6596
CITY:	WILLOWS	STATE: CA	ZIP CODE:	95988
CAPACITY:	20	CENSUS: 11	DATE:	04/14/2026
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Ester Davis		TIME COMPLETED:	10:50 AM

ALLEGATION(S):

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Staff took children outside for an extended period of time in cold, wet weather.

INVESTIGATION FINDINGS:

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On 4/14/26 at 10:00am, Licensing Program Analyst (LPA) Emily Curiel conducted an unannounced complaint inspection and met with Ester Davis. It was alleged that staff took children outside for an extended period of time in cold, wet weather, Specifically that one child (C1) was wet and cold and showing signs of discomfort.

The director Ester Davis was interviewed on 1/6/26 at 10:13am and denied the allegations. Davis stated the following in response to the allegation: Children are not left outside in wet weather for an extended period of time. If it is raining children are not taken outside and if it begins to rain during outdoor play the children are brought back in. If children's clothes gets wet for any reason the children's clothes are changed as soon as possible. If a child is cold while outside they are offered additional clothing to stay warm or a member of staff will hold the child. Children do not typically want to come inside from outside play and are often taking off their jackets because they are hot from running and playing. Regarding C1, Davis stated that an aide put their gloves on C1 and that they felt C1's jacket hood and said it was dry.

Substantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Emily Curiel
LICENSING EVALUATOR SIGNATURE:	DATE: 04/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 13-CC-20251219153137

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: VILLA AVENUE HEAD START	FACILITY NUMBER: 115405947
	VISIT DATE: 04/14/2026

NARRATIVE

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Three staff (S1-S3) were interviewed on 1/6/26. S1-S3 stated that children are not taken outside if it is raining and if it begins to rain children are brought back in the classroom. S1 stated that if children are cold they are held by a staff or offered another layer of clothing. S1 stated C1 was showing signs of discomfort and that S1 felt C1's jacket and described it as wet and C1 had cold hands. S2 and S3 stated that sometimes it feels cold when the children are outside playing, but the children do not appear to be affected by the temperature.

On 3/30/26, one witness (W1) was interviewed and stated that they observed C1 having pink, cold hands. W1 stated that gloves were placed on C1's hands but taken off by C1 twice. W1 stated that C1 was crying and that the child was ready to go inside. W1 stated they observed C1 had wet hair and clothing. W1 stated that outside period on the day this occurred from 10:15am-11:35am.

Three children (C1-C3) were interviewed on 1/6/26. C1 stated they do not play outside when it is raining. C2 and C3 stated they play outside when it rains. C1 and C2 stated that if they are cold they are given another jacket or it their clothes are wet they get a change of clothes inside.

Six parents (P1-P6) were interviewed. Four parents interviewed stated that children are not taken outside while it is raining or were unaware if children were being taken outside while it rained. Two parents interviewed stated that children were taken outside when it was too cold outside or when it was raining.

Staff roster, student roster and student sign in and out sheet was reviewed.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Emily Curiel
LICENSING EVALUATOR SIGNATURE:	DATE: 04/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 13-CC-20251219153137

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: VILLA AVENUE HEAD START	FACILITY NUMBER: 115405947
	VISIT DATE: 04/14/2026

NARRATIVE

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Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegations is found to be substantiated. California Code of Regulations, (Title 22), 101223 (a)(2) is being cited on the attached LIC 9099D.

This report was reviewed and discussed with Ester Davis. Appeal rights were provided. A notice of site visit was provided and must be posted for 30 days.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Emily Curiel
LICENSING EVALUATOR SIGNATURE:	DATE: 04/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 13-CC-20251219153137

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: VILLA AVENUE HEAD START	FACILITY NUMBER: 115405947
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 04/14/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 05/14/2026 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs	1 2 3 4 5 6 7	Facility representative will submit a plan to ensure that children are not left in wet clothes and that children can come inside if they do not want to partipate in outside play due to cold or wet weather. Plan can be submitted to LPA at : Emily.Curiel@dss.ca.gov
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Emily Curiel
LICENSING EVALUATOR SIGNATURE:	DATE: 04/14/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/14/2026

LIC9099 (FAS) - (06/04)

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