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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 125000592
Report Date: 01/20/2026
Date Signed: 01/20/2026 01:47:00 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/15/2026 and conducted by Evaluator Christopher Arnhold
COMPLAINT CONTROL NUMBER: 21-AS-20260115151742
FACILITY NAME:RENAISSANCE AT TIMBER RIDGEFACILITY NUMBER:
125000592
ADMINISTRATOR:FARNUM, LARONAFACILITY TYPE:
740
ADDRESS:2780 TIMBER RIDGE LANETELEPHONE:
(707) 443-3000
CITY:EUREKASTATE: CAZIP CODE:
95503
CAPACITY:22CENSUS: 20DATE:
01/20/2026
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Larona FarnumTIME COMPLETED:
02:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff left resident soiled in urine.
Staff not properly trained to care for residents.
Personal rights
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
At approximately 11:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to conduct an investigation into the above allegations. LPA met with Executive Director Larona Farnum, interviewed staff and reviewed records. Based on interviews conducted and records reviewed, Resident, R1, did not require assistance with continence care. Staff interviewed informed LPA that R1 would use the restroom on their own. LPA reviewed staff training records and observed staff have the required initial and annual training to work with residents with Dementia. LPA spoke with Executive Director regarding the facility policy on contacting law enforcement. Director informed LPA that if a resident becomes aggressive and assaults other residents or staff, and staff feel the situation is beyond their control, staff will contact emergency services. Director stated she has not had to contact law enforcement often because her staff are well trained in caring for dementia residents.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Christopher Arnhold
LICENSING EVALUATOR SIGNATURE:

DATE: 01/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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