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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 125000592
Report Date: 01/20/2026
Date Signed: 01/20/2026 01:44:20 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2025 and conducted by Evaluator Christopher Arnhold
COMPLAINT CONTROL NUMBER: 21-AS-20251215121957
FACILITY NAME:RENAISSANCE AT TIMBER RIDGEFACILITY NUMBER:
125000592
ADMINISTRATOR:FARNUM, LARONAFACILITY TYPE:
740
ADDRESS:2780 TIMBER RIDGE LANETELEPHONE:
(707) 443-3000
CITY:EUREKASTATE: CAZIP CODE:
95503
CAPACITY:22CENSUS: 20DATE:
01/20/2026
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Larona FarnumTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff do not provide resident assistance with obtaining medical and dental care.
Staff failed to assist residents with transportation needs.
Staff did not ensure residents’ beds were in good condition.
Staff do not assist residents in a timely manner.
Staff do not ensure the facility is free of odor.
INVESTIGATION FINDINGS:
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At approximately 11:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to conduct an investigation into the above allegation. LPA met with Executive Director Larona Farnum, interviewed staff and reviewed records. Based on interviews conducted and records reviewed, facility has assisted with obtaining medical and dental care for residents. LPA reviewed the appointment book and observed multiple scheduled appointments. LPA reviewed facilities transportation records and observed facility has scheduled days of the week to transport residents to medical and dental appointments. When a resident needs a different day, the facility works with the resident to find an alternative mode of transport. Based on interviews conducted and an inspection of residents beds, LPA did not find evidence to support the allegation that residents beds were not in good condition. LPA reviewed the facility call log records. LPA observed response times averaged approximately 3 minutes. LPA toured the facility and did not observe any areas that were malodorous.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Christopher Arnhold
LICENSING EVALUATOR SIGNATURE:

DATE: 01/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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