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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 125407199
Report Date: 12/09/2024
Date Signed: 12/09/2024 02:43:16 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2024 and conducted by Evaluator Noah Wheeler
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20240724093429
FACILITY NAME:STEPPING STONES EXTENDED DAY CARE PROGRAMFACILITY NUMBER:
125407199
ADMINISTRATOR:LYNN, MICHELLEFACILITY TYPE:
840
ADDRESS:1897 S STREETTELEPHONE:
(707) 683-2355
CITY:ARCATASTATE: CAZIP CODE:
95521
CAPACITY:30CENSUS: 20DATE:
12/09/2024
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Gillian RyanTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Facility did not follow the plan of operation
INVESTIGATION FINDINGS:
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On 12/09/2024 at 1:30 PM, Licensing Program Analysts (LPA) Noah Wheeler conducted an unannounced complaint inspection, and met with Site Director Gillian Ryan. It was alleged that the facility did not follow the plan of operation, specifically that a child (C1) was terminated from the program and sent to a basketball club without notifying the child’s parent.

The Program Director was interviewed on 8/2/24 and denied the allegation. The Director stated that they were having payment issues with a parent, and the child (C1) was no longer allowed to attend the program. C1 was put in an after-school basketball class run by the school. After the basketball class ended, C1 was sent to the school office until they were picked up. Four staff, three parents and three children were interviewed on 10/29/4 and 11/20/24 and did not have information specific to the allegation.

Continued on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Noah Wheeler
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20240724093429
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: STEPPING STONES EXTENDED DAY CARE PROGRAM
FACILITY NUMBER: 125407199
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/09/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/09/2024
Section Cited
CCR
101173(d)
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101173(d) The child care center shall operate in accordance with the terms specified in the plan of operation. This requirement was not met as evidenced by:
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Site Director stated they will come up with a procedure on how to handle this type of situation if it arises again.
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Based on interview and record review, the facility did not comply with the section above which poses an immediate health andsafety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Noah Wheeler
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20240724093429
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: STEPPING STONES EXTENDED DAY CARE PROGRAM
FACILITY NUMBER: 125407199
VISIT DATE: 12/09/2024
NARRATIVE
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During the investigation, the LPA received and reviewed the facility’s termination policies which states in part that services can be terminated for failure to pay fees, and that a termination letter will be given or mailed indicating the reason for termination. The LPA also received and reviewed emails and text messages between the facility and the parent regarding overdue fees. It was found that the facility representative notified the parent they would no longer be able to care for C1 via email on 6/12/24; however, C1 was sent to the basketball class and not allowed to attend on 6/11/24.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Noah Wheeler
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3