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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 126804144
Report Date: 03/24/2025
Date Signed: 03/24/2025 01:52:34 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/14/2025 and conducted by Evaluator Christopher Arnhold
PUBLIC
COMPLAINT CONTROL NUMBER: 21-AS-20250314163604
FACILITY NAME:REDWOOD R AND RFACILITY NUMBER:
126804144
ADMINISTRATOR:CRAVEN, HEATHERFACILITY TYPE:
740
ADDRESS:3231 DOLBEER STTELEPHONE:
(707) 444-2076
CITY:EUREKASTATE: CAZIP CODE:
95503
CAPACITY:14CENSUS: 12DATE:
03/24/2025
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Heather CravenTIME COMPLETED:
02:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee is not addressing a contagious outbreak at the facility.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
At approximately 11:45AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to open an investigation into the above allegation. LPA met with Administrator Heather Craven, conducted interviews and reviewed records. Based on records reviewed and interviews conducted, resident, R1, went to the hospital on 01/31/2025 for a planned surgery. R1 returned the next day and stayed for a couple days. Facility staff observed resident was continuing to have issues that were not related to a contagious disease, and notified the physician. On 02/07/2025, R1 was re-admitted to the hospital for IV antibiotics. Licensee was informed on 02/14/2025, by the responsible party, that R1 was dianosed with scabies while in the hospital. Based on documents reviewed, Licensee informed all staff of the situation and ensured proper PPE supplies were available for use. There are no other residents with rash like symptoms in the facility. On 02/18/2025, Licensee contacted local Public Health for guidance and notification of the situation. Facility staff increased monitoring of residents and increased cleaning of bedding and surface areas. Licensee notified the Department on 02/17/2025. Based on the Departments investigation, Licensee followed their Infection Control Policy. This agency has investigated the above allegation. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Christopher Arnhold
LICENSING EVALUATOR SIGNATURE:

DATE: 03/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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