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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 134604417
Report Date: 01/29/2025
Date Signed: 01/29/2025 03:52:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2025 and conducted by Evaluator Iby Strong
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20250127105040
FACILITY NAME:SONRISA VILLA INC.FACILITY NUMBER:
134604417
ADMINISTRATOR:OSCAR CHAVEZFACILITY TYPE:
740
ADDRESS:708 E. 5TH ST.TELEPHONE:
(760) 756-3285
CITY:HOLTVILLESTATE: CAZIP CODE:
92250
CAPACITY:175CENSUS: 102DATE:
01/29/2025
UNANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:Manager Gabriela ZamoraTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Unlawful Eviction
Licensee did not afford resident a choice in making decisions.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Iby Strong conducted an unannounced complaint visit to initiate an investigation in the above-mentioned allegations. LPA met Manager Gabriela Zamora and discussed the purpose of the visit.

On January 27, 2025, Community Care Licensing (CCL) received a complaint alleging R1 was issued an unlawful eviction notice and R1 was not afforded the right to make personal choices in their daily life.

According to the allegation on January 26, 2025, R1 was unlawfully asked to leave the facility but Resident 2 (R2) prevented R1 from being evicted. Interview with R1 revealed R1 was not asked to leave the facility and was not issued an eviction notice. Interview with the Administrator revealed R1 was not issued an eviction notice and has no intent on issuing one to R1. Interview with R2 revealed R2 was issued the eviction notice due to non-payment.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Iby Strong
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250127105040
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: SONRISA VILLA INC.
FACILITY NUMBER: 134604417
VISIT DATE: 01/29/2025
NARRATIVE
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Records collected corroborated that R2 was issued such notice for non-payment. Interview with outside source did not reveal any corroborating information to prove R1 or R2 were issued an unlawful eviction notice.

It was also alleged that R1 was forced by staff to move rooms within the facility. Interview with R1 revealed R1 was not forced but asked by staff if R1 wanted to move rooms and R1 declined such move. Interview with Administrator revealed that R1 was asked if R1 wanted to move rooms to distance R1 from R2, but R1 declined. Interview with outside source corroborated that Administrator was trying to protect R1 from R2. LPA observations on today’s date revealed R1 is still in original room.

Based on interviews, and record reviews there is not a preponderance of evidence to prove alleged violations occurred, therefore the allegations are unsubstantiated. An exit interview was conducted with Manager Gabriela Zamora, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Iby Strong
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2