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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 134604417
Report Date: 01/10/2026
Date Signed: 01/10/2026 10:18:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2025 and conducted by Evaluator Marisela Garcia-Centeno
COMPLAINT CONTROL NUMBER: 08-AS-20250724103520
FACILITY NAME:SONRISA VILLA INC.FACILITY NUMBER:
134604417
ADMINISTRATOR:OSCAR CHAVEZFACILITY TYPE:
740
ADDRESS:708 E. 5TH ST.TELEPHONE:
(760) 756-3285
CITY:HOLTVILLESTATE: CAZIP CODE:
92250
CAPACITY:175CENSUS: 79DATE:
01/10/2026
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Medication Technician, Nidia GutierrezTIME COMPLETED:
10:20 PM
ALLEGATION(S):
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Staff is interfering with a resident's visitations
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Marisela Garcia-Centeno conducted an unannounced visit to follow up and deliver findings related to a complaint investigation. LPA Garcia-Centeno was met by Manager, Gabriela Zamora, and was granted entry into the facility.

The purpose of the visit was discussed. During the visit, LPA Garcia-Centeno, along with facility staff, conducted a tour of the interior and exterior of the facility and briefly interacted with residents.

On July 24, 2025, Community Care Licensing (CCL) received a complaint alleging that facility staff interfered with a resident’s (R1) visitations. During the investigation, specific details regarding dates or instances of denied visitation were not obtained.

(continue at LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 01/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250724103520
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: SONRISA VILLA INC.
FACILITY NUMBER: 134604417
VISIT DATE: 01/10/2026
NARRATIVE
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(continue from LIC9099)


On January 10, 2026, LPA Garcia-Centeno conducted a follow-up visit to deliver and close the complaint investigation regarding the above allegation. Based on interviews conducted and information obtained during the investigation, there was insufficient evidence to substantiate the allegation. Therefore, the allegation is determined to be unsubstantiated, and the complaint is closed.

This report was discussed with Medication Technician, Nidia Gutierrez A copy of this report, along with Licensee/Appeal Rights, was provided at the conclusion of the visit.
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 01/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2