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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 134604417
Report Date: 01/29/2026
Date Signed: 01/29/2026 05:19:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2025 and conducted by Evaluator Marisela Garcia-Centeno
COMPLAINT CONTROL NUMBER: 08-AS-20250212162345
FACILITY NAME:SONRISA VILLA INC.FACILITY NUMBER:
134604417
ADMINISTRATOR:OSCAR CHAVEZFACILITY TYPE:
740
ADDRESS:708 E. 5TH ST.TELEPHONE:
(760) 756-3285
CITY:HOLTVILLESTATE: CAZIP CODE:
92250
CAPACITY:175CENSUS: 79DATE:
01/29/2026
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Med Tech, Veronica ValadezTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff did not meet resident's care needs
INVESTIGATION FINDINGS:
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On January 29, 2026, Licensing Program Analyst (LPA) Marisela Garcia-Centeno conducted a telephone conference with Med Tech, Veronica Valadez, to present investigative findings.

The Department’s investigation included a facility tour, record review, and interviews with staff.

On February 12, 2025, Community Care Licensing (CCL) received a complaint alleging that staff did not meet a resident’s care needs. Specifically, it was alleged that a resident living at the facility repeatedly called out for help and that staff did not respond. The identity of the resident and the specific dates of the alleged incidents were not disclosed during the investigation.

(Continue at LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250212162345
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: SONRISA VILLA INC.
FACILITY NUMBER: 134604417
VISIT DATE: 01/29/2026
NARRATIVE
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(continue from LIC9099)

The investigation included a review of evidence provided, which consisted of images of a room door labeled “109” and video recordings of a person yelling for help and requesting that 911 be called. However, this evidence was insufficient to substantiate the allegation. The source and legitimacy of the recordings could not be confirmed, and it could not be verified that the individual yelling was the resident living in room 109. Additionally, the date and time of the incident depicted in the images and videos were not provided, further limiting the ability to corroborate the complaint.

Based on the investigation, including record reviews and staff interviews, there was insufficient evidence to substantiate the allegation. Therefore, the allegation is deemed unsubstantiated.

An exit interview was conducted with Med Tech, Veronica Valadez. A copy of this report and the Licensee Appeal Rights (LIC 9058 03/22) were mailed to the licensee of record.
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2