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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 134604417
Report Date: 01/29/2026
Date Signed: 01/29/2026 06:06:16 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/13/2025 and conducted by Evaluator Marisela Garcia-Centeno
COMPLAINT CONTROL NUMBER: 08-AS-20250213144936
FACILITY NAME:SONRISA VILLA INC.FACILITY NUMBER:
134604417
ADMINISTRATOR:OSCAR CHAVEZFACILITY TYPE:
740
ADDRESS:708 E. 5TH ST.TELEPHONE:
(760) 756-3285
CITY:HOLTVILLESTATE: CAZIP CODE:
92250
CAPACITY:175CENSUS: 79DATE:
01/29/2026
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Med Tech - Veronica ValadezTIME COMPLETED:
05:50 PM
ALLEGATION(S):
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Licensee did not follow the admission agreement
Fire doors were obstructed
INVESTIGATION FINDINGS:
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On January 29, 2026, Licensing Program Analyst (LPA) Marisela Garcia-Centeno conducted a telephone conference with Med Tech, Veronica Valadez, to present investigative findings.

The Department’s investigation included a facility tour, record review, and interviews with staff.

On February 13, 2025, Community Care Licensing (CCL) received a complaint alleging that the licensee did not follow the admission agreement. Specifically, it was alleged that facility staff would issue a new admission agreement with a revised fee schedule whenever the resident’s rate increased. A review of the admission agreement and fee schedule did not disclose any violations of Title 22 regulations. According to Title 22, the licensee is required to issue a new admission agreement whenever the terms of the agreement change. The facility also notified residents and responsible parties of rate changes as required by regulation.
(Continue at LIC9099C)

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250213144936
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: SONRISA VILLA INC.
FACILITY NUMBER: 134604417
VISIT DATE: 01/29/2026
NARRATIVE
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(Continue from LIC9099)

The complaint also alleged that the facility's fire doors were obstructed. The investigation did not yield evidence to support this allegation. During interviews, staff indicated that they did not recall observing any obstruction of fire doors or hallways.

During the facility visit conducted on January 10, 2026, no obstructions of hallways or any other areas of the facility were observed.

The investigation included a review of images provided by an outside source, which showed facility hallways cleared of any obstruction and doors wide open. The images did not indicate any obstructions or violations of Title 22 regulations. Additionally, the date and time of the images were not provided, limiting the ability to corroborate the complaint. The review of the sample of admissions agreement did not disclose any violations.

Based on the investigation, including record review, staff interviews, and observation, there was insufficient evidence to substantiate the allegations. Therefore, the allegations are deemed unsubstantiated.

An exit interview was conducted with Med Tech, Veronica Valadez. A copy of this report and the Licensee Appeal Rights (LIC 9058 03/22) were mailed to the licensee of record and emailed to sonrisavillainc@gmail.com
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2