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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 134604417
Report Date: 02/11/2026
Date Signed: 02/11/2026 06:12:05 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/31/2025 and conducted by Evaluator David Roman
COMPLAINT CONTROL NUMBER: 08-AS-20251231112845
FACILITY NAME:SONRISA VILLA INC.FACILITY NUMBER:
134604417
ADMINISTRATOR:OSCAR CHAVEZFACILITY TYPE:
740
ADDRESS:708 E. 5TH ST.TELEPHONE:
(760) 756-3285
CITY:HOLTVILLESTATE: CAZIP CODE:
92250
CAPACITY:175CENSUS: 70DATE:
02/11/2026
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Veronica Valadez, MedtechTIME COMPLETED:
06:25 PM
ALLEGATION(S):
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The facility is in financial distress.
Licensee charging residents above SSI rate.
The Licensee does not ensure residents receive Personal and Incidental Needs Allowance.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) David Roman conducted an unannounced complaint visit to deliver findings on the above-mentioned allegations. LPA was met by Staff, Veronica Valadez, and discussed the purpose of the visit.

It was alleged that the licensee was in financial distress. The Department’s investigation consisted of a tour of the facility, interviews with staff, and review of records. The Department’s investigation revealed that based on the records provided, it appears the licensee is paying most bills late, with disconnection notices being sent out for two of the three utility bills reviewed. Bank records provided showed low and inadequate cash reserves; with a total of 11 overdraft fees between the four bank accounts submitted; indicating insufficient funds available from the bank accounts to cover their expenses. It should be noted the licensee had not maintained sufficient cash reserves to cover any unforeseen expenses, with monthly ending balances less than $200.00 for 12 of the 16 months of the bank statements reviewed. The licensee did not have a financial plan required by law to ensure the residents’ care and supervision would not be interrupted.
(Cont. on LIC9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: David Roman
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 08-AS-20251231112845
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: SONRISA VILLA INC.
FACILITY NUMBER: 134604417
VISIT DATE: 02/11/2026
NARRATIVE
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It was alleged that the licensee charged residents above the SSI rate. The Department’s investigation included review of records and interviews with staff. Investigation revealed that staff provided a signed notice to residents dated December 13, 2025, notifying them of an increase in the monthly rate, which would become effective on January 1, 2026. The notice included an increase in the monthly rate to $1626.07. This was in excess of the maximum allowable rate of $1444.07 for SSI/SSP residents. Interview with the Administrator yielded contradictory statements as the Administrator denied signing the notice or that it was provided to residents. This was inconsistent with other staff interviews which corroborated the allegation.

It was alleged that the Licensee did not ensure that residents were provided with their Personal and Incidental funds. Investigation revealed that residents received SSI, which includes an amount which must be provided to the recipient as a Personal and Incidental (P&I) Needs allowance. Interviews with staff, including the Administrator, yielded conflicting statements regarding how the cash is maintained and disbursed but revealed that P&I funds were received via direct deposit and/or paper checks and were deposited into a bank account. Review of facility records revealed that P&I ledgers were not consistent with cash on hand. Interviews with residents revealed some residents were unaware that P&I was received by the licensee for their disposal.

The Department has investigated the above-mentioned allegations and has found that based upon the evidence obtained during the investigation, including record review, interviews, and observations, there is sufficient evidence to prove or corroborate the allegations. Therefore, these allegations have been deemed substantiated.

Deficiencies have been cited in accordance with California Code of Regulations, Title 22. An exit interview was conducted with Medtech, Veronica Valadez, and a copy of this report, along with Licensee Rights (LIC 9058 01/16), were provided to Veronica Valadez. Their signature on this form acknowledges receipt of these rights.
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: David Roman
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 08-AS-20251231112845
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SONRISA VILLA INC.
FACILITY NUMBER: 134604417
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/11/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/11/2026
Section Cited
CCR
87213
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The licensee shall have a financial plan that conforms to the requirements of Section 87155, Application for License, and that assures sufficient resources to meet operating costs for care of residents; shall maintain adequate financial records...
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On 01/10/2026 the Department issued a Temporary Suspension Order (TSO) and installed a Temporary Manager to oversee facility operations.
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This requirement was not met as evidenced by the Department's records review observation & staff interviews. The Licensee's financial plan was insufficient which posed a health & safety risk to 76 of 76 persons in care.
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Type A
02/11/2026
Section Cited
CCR
87468.2(a)(8)
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Additional Personal Rights of Residents in Privately Operated Facilities (a) ...residents shall have all of the following personal rights:(8) To be free from neglect, financial exploitation...
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On 01/10/2026 the Department issued a Temporary Suspension Order and installed a Temporary Manager to oversee the facility operations.
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This requirement was not met as evidenced by the Department's observations & interviews. The facility's mismanagement of P&I funds and record keeping posed a health & safety risk to 76 of 76 persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: David Roman
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 08-AS-20251231112845
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SONRISA VILLA INC.
FACILITY NUMBER: 134604417
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/11/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/11/2026
Section Cited
HSC
1569.65(c)
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Increase in fee rates for elderly residents; 90 days’ written notice... If a licensee increases rates...Welfare and Institutions Code, the licensee shall meet the requirements for SSI/SSP rate increases, as prescribed by law.
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On 01/10/2026 the Department issued a Temporary Suspension Order and installed a Temporary Manager to oversee facility operations.
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This requirement was not met as evidenced by the Department's observations and interviews. The Licensee attempted to increase fee rates which posed a health & safety risk for 76 of 76 persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: David Roman
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4