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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 136609875
Report Date: 04/18/2024
Date Signed: 04/18/2024 11:53:46 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/02/2024 and conducted by Evaluator Diana Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20240202155548
FACILITY NAME:CHAVEZ, GRACIELA FAMILY CHILD CAREFACILITY NUMBER:
136609875
ADMINISTRATOR:GRACIELA CHAVEZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 344-5048
CITY:BRAWLEYSTATE: CAZIP CODE:
92227
CAPACITY:14CENSUS: 4DATE:
04/18/2024
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Graciela Chavez, ProviderTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Licensee engages in unusual punishment of children in care
Licensee denied bathroom access to children in care
Licensee withholds food from children in care
Licensee speaks inappropriately to children in care
Licensee does not let children nap at the facility
INVESTIGATION FINDINGS:
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On April 18, 2024, at 11:00 AM, Licensing Program Analyst (LPA), Diana Sanchez made an unannounced complaint inspection to deliver the complaint investigation findings for the above allegations. LPA met with provider Graciela Chavez and explained the purpose of today’s inspection. Current census is 4.

This agency has investigated the above listed allegations. During the investigation, LPA conducted facility inspections, interviews with facility staff, outside programs, daycare children and daycare parents.

It was alleged that licensee engages in unusual punishment of children by making them stand in a single file line for extended periods of time. Staff denied allegation, explaining that they work with the children to improve behavior by redirecting their attention to other activities, such as arts & crafts or breathe work. Daycare children interviewed denied provider being mean.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Diana Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20240202155548
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CHAVEZ, GRACIELA FAMILY CHILD CARE
FACILITY NUMBER: 136609875
VISIT DATE: 04/18/2024
NARRATIVE
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It was alleged that licensee denied bathroom access to children in care, resulting in toileting accidents. Staff denied the allegation, stating that they constantly remind children to go to the bathroom and explained they are free to use the bathroom but required to advised staff to ensure supervision. Daycare children interviewed denied provider withholding bathroom access.

It was alleged that licensee withholds food from children in care. Staff denied the allegation explaining, that they follow the nutrition program guidelines and serve all children their food at the same time. All children sit at their table during their meals. During interview with LPA, nutrition program representative denied any concerns with the licensee. Representative last conducted evaluation of the facility in December 2023 with no issues. Daycare children interviewed denied provider withholding food.

It was alleged that licensee speaks inappropriately to children in care by using profanity or calling the children derogatory names. Licensee denied the allegations, explaining that she and her staff treat all children with dignity and respect. Staff stated that provider does have a strong demeanor and could be firm, but she is not rude, nor does she speak inappropriately toward children.

It was alleged that licensee does not let children nap at the facility. Provider and staff denied allegation stating that they placed all children to nap at the same time right after lunch. Although the above allegations were made against the provider, persons interviewed denied witnessing the above allegations occurring. Parents interviewed did not raise any concerns regarding children’s personal rights, food, or bathroom issues.

There is insufficient evidence to support and no witnesses to corroborate the above allegations. LPA was unable to determine whether or not, the above allegations occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

Exit interview conducted and report was reviewed with provider Graciela Chavez. A copy of this report, along with Appeal Rights (LIC9058), were provided. A notice of site visit was given and must remain posted for 30 days. LPA observed that the notice of site visit was posted during the inspection. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Diana Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/18/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2