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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 136610449
Report Date: 08/14/2024
Date Signed: 08/14/2024 02:59:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/24/2024 and conducted by Evaluator Gloria Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20240524140706
FACILITY NAME:RUIZ, ALMA FAMILY CHILD CAREFACILITY NUMBER:
136610449
ADMINISTRATOR:ALMA RUIZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(442) 225-4442
CITY:CALEXICOSTATE: CAZIP CODE:
92231
CAPACITY:14CENSUS: 4DATE:
08/14/2024
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Alma RuizTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Licensee does not ensure adequate supervision is provided to children in care
Licensee speaks inappropriately to children in care
INVESTIGATION FINDINGS:
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On 8/14/24, at 1:45 pm, Licensing Program Analyst (LPA), Gloria Gonzalez conducted a complaint inspection to deliver findings and met with Licensee, Alma Ruiz, regarding the above allegations. LPA advised Licensee of the purpose of the inspection and conducted a tour of the facility. There were four (4) daycare children, a Therapist from an outside agency, and no staff members present during the inspection.

On 5/24/24, Community Care Licensing (CCL) received a complaint alleging Licensee does not ensure adequate supervision is provided to children in care and Licensee speaks inappropriately to children in care. During the course of the investigation interviews were conducted with several daycare children, several daycare parents, several staff members, and an ouside agency member. Licensee denied the above allegation and stated that she does not leave the children alone as there are always two or three staff members present with the children and maintains proper ratio.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20240524140706
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: RUIZ, ALMA FAMILY CHILD CARE
FACILITY NUMBER: 136610449
VISIT DATE: 08/14/2024
NARRATIVE
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Licensee stated that she does have a loud, strong voice, but she does not yell at the children and does not speak to the children in a disrespectful manner.

Based on LPA's observations, interviews conducted, there was no corroborating evidence regarding the allegations. Due to conflicting information obtained from the interviews, and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore the above allegations are found to be unsubstantiated.

No deficiencies cited.

A copy of this report and appeal rights (LIC 9058) was provided to Licensee. LPA observed Licensee post LIC9213 – Notice of Site Visit and Licensee was advised this notice is to be posted for 30 days from today’s date. An exit interview was conducted with Licensee, Alma Ruiz. This report was interpreted to licensee in Spanish by LPA Gonzalez.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2