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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 136610449
Report Date: 12/11/2025
Date Signed: 12/11/2025 04:02:35 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/26/2025 and conducted by Evaluator Jacqueline Macias
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250926123619
FACILITY NAME:RUIZ, ALMA FAMILY CHILD CAREFACILITY NUMBER:
136610449
ADMINISTRATOR:ALMA RUIZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(442) 225-4442
CITY:CALEXICOSTATE: CAZIP CODE:
92231
CAPACITY:14CENSUS: 1DATE:
12/11/2025
UNANNOUNCEDTIME BEGAN:
03:01 PM
MET WITH:Alma RuizTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Licensee yells at daycare children
Licensee is operating out of ratio
INVESTIGATION FINDINGS:
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On December 11, 2025, at 3:01 pm, Licensing Program Analyst (LPA), Jacqueline Macias conducted a complaint inspection to deliver findings and met with Licensee, Alma Ruiz, regarding the above allegations. LPA advised Licensee of the purpose of the inspection and conducted a tour of the facility. There was one daycare child and one staff member present during the inspection.

On September 26, 2025, Community Care Licensing (CCL) received a complaint alleging Licensee yells at daycare children and Licensee is operating out of ratio. During the course of the investigation interviews were conducted with Licensee, daycare children, daycare parents, and current and former staff members. Facility roster, registered hours for staff for the month of September 2025, and image of the sign in sheet of children for 10/2/2025 were reviewed.

Licensee denied yelling at daycare children and stated that she does have a loud tone of voice, but she does not yell at the children. Licensee stated she uses conscious discipline and redirection towards daycare children.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Jacqueline Macias
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20250926123619
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: RUIZ, ALMA FAMILY CHILD CARE
FACILITY NUMBER: 136610449
VISIT DATE: 12/11/2025
NARRATIVE
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Licensee also denied that she is operating out of ratio and stated that there are always two or three staff members present with the children and is within her licensed capacity.

During today’s inspection and the inspection conducted on October 2, 2025, the facility was observed operating within licensed capacity and ratio.

Based on LPA's observations, interviews conducted, there were conflicting statements obtained from the interviews. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are found to be UNSUBSTANTIATED.

No deficiencies cited.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the licensee Alma Ruiz. This report was interpreted in Spanish to the Licensee by LPA J. Macias.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Jacqueline Macias
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2