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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 147700026
Report Date: 11/26/2024
Date Signed: 11/26/2024 01:19:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/11/2024 and conducted by Evaluator Crystal Ali
COMPLAINT CONTROL NUMBER: 12-CC-20240911151908
FACILITY NAME:SANTANA FAMILY CHILD CAREFACILITY NUMBER:
147700026
ADMINISTRATOR:SANTANA, LEONORFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 937-6017
CITY:BISHOPSTATE: CAZIP CODE:
93514
CAPACITY:14CENSUS: 5DATE:
11/26/2024
UNANNOUNCEDTIME BEGAN:
01:06 PM
MET WITH:Leonor Santana, LicseneeTIME COMPLETED:
01:07 PM
ALLEGATION(S):
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9
Allegation #1-Licensee is not present for a significant amount of time.
Allegation #2-Unknown individual is providing care and supervision.
Allegation #3-Licsenee mishandled a daycare child.
Allegation #4-Licensee used inappropriate language towards a daycare child.
Allegation #5-Licsenee did not provide adequate care and supervision.
Allegation #7-Licensee did not prevent the daycare children from having access to harmful material.
Allegation #8-Licensee denied a daycare child access to water.
Allegation #9-Licensee does not provide the daycare children access to food.
INVESTIGATION FINDINGS:
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3
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5
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10
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12
13
This report is being amended from previous report 11/22/24.
On November 22, 2024, Licensing Program Analyst (LPA), Crystal Ali conducted an unannounced complaint findings inspection to Santana Family Child Care Home. LPA met with Licensee who granted access. The purpose of the inspection was to present findings from complaint investigation (9/11/24) regarding the above allegation. LPA discussed the allegation details with Licensee. LPA observed licensee and 4 children and 1 infant in care.
The investigation consisted of interviews with the licensee and other relevant parties. The investigation revealed inconsistent statements for allegations #1-#5, #7-#9. Relevant parties could not confirm Allegations #1-#5, #7-#9. The allegation could not be corroborated. Therefore, the allegation is to be found unsubstantiated.
A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged occurred.
An exit interview was conducted, the report was read, and a copy of this report was left with the Licensee with notice of the site visit and appeal rights. Failure to maintain posting of the Notice of Site Visit for thirty (30) consecutive days will result in a $100 Civil Penalty.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Crystal Ali
LICENSING EVALUATOR SIGNATURE:

DATE: 11/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/11/2024 and conducted by Evaluator Crystal Ali
COMPLAINT CONTROL NUMBER: 12-CC-20240911151908

FACILITY NAME:SANTANA FAMILY CHILD CAREFACILITY NUMBER:
147700026
ADMINISTRATOR:SANTANA, LEONORFACILITY TYPE:
810
ADDRESS:331 WILDROSE LNTELEPHONE:
(760) 937-6017
CITY:BISHOPSTATE: CAZIP CODE:
93514
CAPACITY:14CENSUS: 5DATE:
11/26/2024
UNANNOUNCEDTIME BEGAN:
01:06 PM
MET WITH:Leonor Santana, LicseneeTIME COMPLETED:
01:07 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Allegation#6-Licsenee did not properly maintain the home.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
This report is being amended to the report issued on 11/22/24.
On November 22, 2024, Licensing Program Analyst (LPA), Crystal Ali conducted an unannounced complaint findings inspection to Santana Family Child Care Home. LPA met with Licensee who granted access. The purpose of the inspection was to present findings from complaint investigation (9/11/24) regarding the above allegation. LPA discussed the allegation details with Licensee. LPA observed licensee, 4 children and 1 infant in care.
The investigation consisted of interviews with the licensee and other relevant parties. The investigation revealed consistent statements with allegation #6 that the family day care home is not properly maintain the home. Relevant parties confirmed that the family home has not maintained the cleanliness of the backyard. Therefore, the allegation is to be found substantiated.
A finding that the complaint is substantiated means that the allegation happened or is valid, there is a preponderance of evidence to prove that the alleged occurred.
An exit interview was conducted, the report was read, and a copy of this report was left with the Licensee with notice of the site visit and appeal rights. Failure to maintain posting of the Notice of Site Visit for thirty (30) consecutive days will result in a $100 Civil Penalty.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Crystal Ali
LICENSING EVALUATOR SIGNATURE:

DATE: 11/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 12-CC-20240911151908
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: SANTANA FAMILY CHILD CARE
FACILITY NUMBER: 147700026
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/26/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/26/2024
Section Cited
CCR
102417(b)
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7
Operation of a Family Child Care Home.

(b) The home shall be kept clean and orderly, with heating and ventilation for safety and comfort.
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7
This report is amended from previous report 11/22/24.
Licsenee stated that she will clean the backyard of dog poop prior to each time the children go in the backyard to play. LPA observed this being completed on 11/22/24.
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7
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7
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7
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Crystal Ali
LICENSING EVALUATOR SIGNATURE:

DATE: 11/26/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/26/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3