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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 153801387
Report Date: 12/05/2024
Date Signed: 12/05/2024 12:17:57 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/06/2024 and conducted by Evaluator Kristina Diaz
COMPLAINT CONTROL NUMBER: 12-CC-20240906105522
FACILITY NAME:GOOD SHEPHERD PRESCHOOL & CHILD CARE CENTERFACILITY NUMBER:
153801387
ADMINISTRATOR:PARKS, MADISANNFACILITY TYPE:
830
ADDRESS:329 SOUTH MILL STREETTELEPHONE:
(661) 823-7740
CITY:TEHACHAPISTATE: CAZIP CODE:
93561
CAPACITY:10CENSUS: 8DATE:
12/05/2024
UNANNOUNCEDTIME BEGAN:
10:02 AM
MET WITH:Candace MonetteTIME COMPLETED:
12:25 PM
ALLEGATION(S):
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Staff are not meeting child's diapering needs
INVESTIGATION FINDINGS:
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On 12.5.24, LPA Diaz conducted an unannounced inspection at the facility to deliver findings for a complaint received at Palmdale RO on 9.6.24. LPA was greeted by facility director, Candace Monette. Candace granted LPA permission to take a census and complete a safety inspection. At the time of the visit there were 8 infants in care with 3 staff. LPA observed 34 preschoolers with 5 staff. The safety inspection yielded 0 deficiencies.

During this investigation, facility representatives provided staff information and facility rosters, LPA conducted record reviews and confidential interviews with staff (S1-S6) and parents (P1-P2), facility staff also provided other documents pertinent to the investigation, and LPA observed staff interaction and daily processes with infants which revealed that staff use "babygrams" to communicate diapering needs, feedings, and napping activities to parents daily. Staff also use a chart to effectively communicate diapering, feeding, and napping activities with other staff throughout the day in addition to verbal communications. No children were interviewed during this investigation as the children present were infants.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Kristina Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20240906105522
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: GOOD SHEPHERD PRESCHOOL & CHILD CARE CENTER
FACILITY NUMBER: 153801387
VISIT DATE: 12/05/2024
NARRATIVE
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Based on interviews, observation, and record reviews although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation is UNSUBSTANTIATED.

Exit interview conducted with facility director, Candace Monette. A copy of this report was read and provided to the director, Candace Monette. Appeal rights and a Notice of Site Visit were left with the director and must be posted for 30 days.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Kristina Diaz
LICENSING EVALUATOR SIGNATURE:

DATE: 12/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/05/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2