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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 153808474
Report Date: 01/20/2026
Date Signed: 01/20/2026 11:52:51 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/29/2025 and conducted by Evaluator Paul Garcia
COMPLAINT CONTROL NUMBER: 57-CC-20251029101929
FACILITY NAME:RUSH 2 LEARNINGFACILITY NUMBER:
153808474
ADMINISTRATOR:VANHOOK, MICHELLE R.FACILITY TYPE:
830
ADDRESS:4200 HATTON AVENUETELEPHONE:
(760) 379-4800
CITY:LAKE ISABELLASTATE: CAZIP CODE:
93240
CAPACITY:9CENSUS: DATE:
01/20/2026
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Michelle VanhookTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff yell and speak to day care children in an inappropriate manner.
INVESTIGATION FINDINGS:
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On January 20, 2026, Licensing Program Analyst (LPA) Paul Garcia conducted an unannounced complaint inspection to deliver findings related to the above referenced allegation. LPA Garcia met with Licensee/Director Michelle Vanhook. A tour of the facility was conducted, and a census was taken.

During the investigation, interviews were conducted and records were reviewed.

Record review reflects there are multiple occasions in which Staff 1 (S1) was observed yelling and speaking to infants in an inappropriate manner. The tone and manner of communication used by S1 had a visible negative impact on the infants in care. An infant was observed crying as a result of staff interaction.

Based upon interviews and record review, the investigation corroborated the allegation that S1 used a tone that can clearly be perceived as yelling, and spoke to infants in an inappropriate manner. Based on the preponderance of evidence, the allegation is determined to be SUBSTANTIATED.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Paul Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 01/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 57-CC-20251029101929
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: RUSH 2 LEARNING
FACILITY NUMBER: 153808474
VISIT DATE: 01/20/2026
NARRATIVE
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Pursuant to Title 22, Division 12, Chapter 1 of the California Code of Regulations, the following deficiency is cited on LIC 9099-D.

An exit interview was conducted, and the report was reviewed with Director Michelle Vanhook. A Notice of Site Visit was issued and must remain posted for 30 consecutive days. Appeal Rights were discussed and issued.
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Paul Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 01/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 57-CC-20251029101929
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: RUSH 2 LEARNING
FACILITY NUMBER: 153808474
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/20/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/30/2026
Section Cited
CCR
101223(a)(1)
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Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.
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Per the Director, training will be provided to all applicable staff on infants’ personal rights. The training will emphasize appropriate communication, engagement, attentiveness, and responsive caregiving during daily activities.
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This requirement was met as evidenced by: Review of records and observation showed S1 speaking to children in an inappropriate tone and manner. This poses a potential risk to the health, safety, and personal rights of children in care.
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A copy of the detailed training agenda, staff attendance documentation, and the licensee’s written protocol outlining corrective measures and how ongoing staff compliance will be ensured will be submitted to the Fresno South Child Care Regional Office on or before January 30, 2026.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Paul Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 01/20/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3