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13 | On 07/26/2023, An unannounced complaint inspection was conducted today by Licensing Program Analyst (LPA), Jose Penate. LPA met with Director, Amy Miller. LPA advised the purpose of today's inspection is to close the complaint investigation. During investigation, LPA interviewed staff, interviews children’s representatives, reviewed facility records, and observations made by LPA.
With the allegations of, Staff handle day care children in a rough manner, Staff yell at day care children, and Staff restrain day care children on nap mats have been investigated and based off of interviews and LPA observations conducted these incidents did in fact occur at the facility.
After conducting interviews, information gathered that staff are not properly redirecting children at the facility, whether that be by verbal redirection or physical. Staff have violated the Personal Rights of children in care and have not been given the proper redirection that is necessary at the facility. This resulted in the children being handled in a rough manner and also staff yelling at the children while in care. This is a violation of the Personal Rights of children in care.
Continued on 9099-C
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