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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 153907305
Report Date: 07/16/2025
Date Signed: 07/16/2025 01:06:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2025 and conducted by Evaluator Justeene Tamayo
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250422120321
FACILITY NAME:GARCIA FAMILY CHILD CAREFACILITY NUMBER:
153907305
ADMINISTRATOR:GARCIA, LOURDESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(661) 770-8555
CITY:ARVINSTATE: CAZIP CODE:
93203
CAPACITY:14CENSUS: 5DATE:
07/16/2025
UNANNOUNCEDTIME BEGAN:
10:16 AM
MET WITH:Lourdes Garcia, Licensee TIME COMPLETED:
01:10 PM
ALLEGATION(S):
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Allegation:
-Personal Rights: Licensee is not transporting children safely.
INVESTIGATION FINDINGS:
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On 07/16/2025, Licensing Program Analyst (LPA) Justeene Tamayo conducted an unannounced complaint investigation related to the allegation above to deliver the complaint findings. LPA disclosed the purpose of the investigation and was granted entry into the facility by licensee Lourdes Garcia. A tour of the facility was conducted, and LPA verified a census of 1 infant, 3 preschool children, and 1 school age child.

The investigation included interviews with staff, children, parents, and other individuals relevant complaint parties. During interviews with the children, it was revealed that they use their personal car seats in the back seat of the licensee’s vehicle. Older children attending the daycare also reported that they sit in the back of the car when being picked up from school. During the initial visit on 04/30/25, LPAs Tamayo and Cristales observed 3 booster seats in the back of the van, demonstrating that transportation safety measures are in place. Interviews further indicated that Assistant #1 is responsible for picking up the school-age children from school.

Please see LIC9099-C for continuation page.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20250422120321
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: GARCIA FAMILY CHILD CARE
FACILITY NUMBER: 153907305
VISIT DATE: 07/16/2025
NARRATIVE
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According to Assistant #1, school-age children are picked up from school at alternating times, and the vehicle is never at full capacity during pick up and drop offs. Meanwhile, the younger daycare children typically remain with the licensee while Assistant #1 handles the school pickups. Interviews with the children corroborated this statement. Additionally, parents reported no concerns about the transportation services during their interviews.

Based on the information provided and lack of evidence, the above allegations are rendered unsubstantiated at this time.

A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged allegation occurred.

An exit interview was conducted, a copy of this report and a notice of site visit report was provided to the facility.

SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2