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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157206575
Report Date: 02/20/2026
Date Signed: 02/20/2026 10:51:07 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SIERRA CASCADE AC/SC, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/26/2026 and conducted by Evaluator Mai Yang
PUBLIC
COMPLAINT CONTROL NUMBER: 24-AS-20260126112950
FACILITY NAME:DEAN'S CARE VILLA 110FACILITY NUMBER:
157206575
ADMINISTRATOR:SANTA MARIA, ELVIRA PFACILITY TYPE:
740
ADDRESS:13110 HINAULT DRIVETELEPHONE:
(661) 218-9151
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93314
CAPACITY:6CENSUS: 6DATE:
02/20/2026
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:Yolanda Harness, staffTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff did not keep resident's room at a comfortable temperature
Staff did not ensure resident's diaper was changed timely
Staff did not ensure residents clothes were changed
Due to staff negligence, resident sustained a pressure injury
Staff did not ensure resident's oral hygiene needs were met
Staff are intoxicated while working at the facility
INVESTIGATION FINDINGS:
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On 02/20/26, Licensing Program Analyst (LPA) M. Yang arrived unannounced to conduct subsequent complaint inspection and deliver complaint findings. LPA met with staff Yolanda Harness. Licensee John Nobleza who stated unable to attend meeting and authorized caregiver to receive and sign report.

During the course of the investigation, the Department conducted interviews, records were reviewed and toured the facility. The facility temperature is set and maintained within regulations. Residents are checked every 2 hours and brief are changed as needed. Staff assist residents with brushing their teeth every morning and every night. Based on interviews conducted and observation, staff alleged not keeping the resident’s room at comfortable temperature, staff not changing resident’s diaper timely, staff not changing resident’s cloths, staff negligence resident sustained pressure injury, staff not ensuring resident’s oral hygiene is met, and staff intoxicated while working at the facility, the preponderance of evidences standard has not been met, therefore, the above allegations are found to be UNSUBTANTIATED. Exit interview conducted. A copy of this report was provided to staff, whose signature on this form confirms receipt of this report.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Mai Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 02/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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