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13 | Licensing Program Analysts (LPA) Shawna Doucette arrived at the facility unannounced to commence a complaint investigation. LPA identified herself and explained the purpose of the visit with Administrator Ramona Eleco.
Based on interviews and record review, although the facility has pests the facility is following the instructions of the pest control technician to fix the issue.
Based on interviews, it is unknown whether or not staff are meeting the residents needs.
Based on interviews and records review, it is undetermined whether or not the allegations occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
A copy of this report was provided to Administrator.
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