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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157208773
Report Date: 09/12/2025
Date Signed: 09/12/2025 11:21:17 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/08/2025 and conducted by Evaluator Shawna Doucette
COMPLAINT CONTROL NUMBER: 24-AS-20250908140237
FACILITY NAME:JASMIN TERRACE AT BAKERSFIELDFACILITY NUMBER:
157208773
ADMINISTRATOR:ELECO, RAMONA D.FACILITY TYPE:
740
ADDRESS:5400 STINE ROADTELEPHONE:
(661) 398-8802
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93313
CAPACITY:99CENSUS: 76DATE:
09/12/2025
UNANNOUNCEDTIME BEGAN:
09:06 AM
MET WITH:Administrator Ramona ElecoTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff do not ensure the facility is free of pests
Staff do not ensure the facility is properly maintained
Staff did not prevent residents from engaging in a physical altercation
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Shawna Doucette arrived at the facility unannounced to commence a complaint investigation. LPA was granted entry into the facility by Activiteis Director Candaleria Carrillo. LPA met with Administrator Ramona Eleco and explained the purpose of the visit.

LPA interviewed staff and residents. LPA obtained a copy of the pest control service records. LPA obtained a copy of admissions agreement and LIC 602 for R1, R2 and R3.

Based on observation, records review and interviews regarding the allegation Staff do not ensure the facility is free of pests, it was found facility has a pest control service and is following pest control instructions. LPA toured facility and did not observe any pests. LPA conducted interviews which revealed sometimes facility has roaches but pest control is contacted immediately to resolve issues. Pest control records show facility is being serviced indoors and outdoors.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Shawna Doucette
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20250908140237
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: JASMIN TERRACE AT BAKERSFIELD
FACILITY NUMBER: 157208773
VISIT DATE: 09/12/2025
NARRATIVE
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Based on observation and interviews, regarding the allegation Staff do not ensure the facility is properly maintained, it was revealed sprinkler system has been broke for about a week however facility is in the process of fixing. LPA observed grass to be wet during tour and trees to all have green leaves. During the tour, LPA observed facility staff on the room trimming tree branches.

Based on interviews regarding the allegation Staff did not prevent residents from engaging in a physical altercation, it is undetermined if this allegation is valid due to conflicting statements and no visible injuries to the resident.

Based on records review and interviews, it is undetermined whether or not the allegations occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A copy of this report was provided to Administrator.
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Shawna Doucette
LICENSING EVALUATOR SIGNATURE:

DATE: 09/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2