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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157209103
Report Date: 03/26/2026
Date Signed: 03/26/2026 01:55:15 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2025 and conducted by Evaluator Martin Vega
COMPLAINT CONTROL NUMBER: 24-AS-20250319161325
FACILITY NAME:AAA RESIDENTIAL ELDERLY RETREATFACILITY NUMBER:
157209103
ADMINISTRATOR:BELL, ALEXIS EFACILITY TYPE:
740
ADDRESS:4313 MONITOR STREETTELEPHONE:
(661) 213-6798
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93307
CAPACITY:6CENSUS: 6DATE:
03/26/2026
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Administrator - Alexis BellTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff did not provide activities or outings for residents in care
Staff did not provide adequate care to residents
Staff are serving contaminated tea to residents in care
Staff spoke inappropriately to residents in care
Staff do not ensure that residents are cleaned properly
INVESTIGATION FINDINGS:
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On May 26, 2026, Licensing Program Analyst (LPA) M Vega conducted an unannounced inspection at the facility and met with Administrator - Alexis Bell. The purpose of the visit was to close an open complaint investigation and deliver findings regarding the above allegation.

It was alleged that, “Staff did not provide activities or outings for residents in care, Staff did not provide adequate care to residents, Staff are serving contaminated tea to residents in care, Staff spoke inappropriately to residents in care, Staff do not ensure that residents are cleaned properly.” Based on interviews, record review, Health and safety walkthrough visual inspection. it has been determined that the facility does ensure Staff did not provide activities or outings for residents in care, Staff did not provide adequate care to residents, Staff are serving contaminated tea to residents in care Staff spoke inappropriately to residents in care Staff do not ensure that residents are cleaned properly determined the allegation is UNFOUNDED.
Continuation on LIC 9099
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Martin Vega
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20250319161325
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: AAA RESIDENTIAL ELDERLY RETREAT
FACILITY NUMBER: 157209103
VISIT DATE: 03/26/2026
NARRATIVE
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This agency has investigated the complaint alleging “Staff did not provide activities or outings for residents in care, Staff did not provide adequate care to residents, Staff are serving contaminated tea to residents in care, Staff spoke inappropriately to residents in care, Staff do not ensure that residents are cleaned properly” We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened or is without a reasonable basis. We have found that the complaint was unfounded, therefore we have dismissed the complaint.
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Martin Vega
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2