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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157209136
Report Date: 02/11/2026
Date Signed: 02/11/2026 01:20:00 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2026 and conducted by Evaluator Martin Vega
COMPLAINT CONTROL NUMBER: 24-AS-20260206072155
FACILITY NAME:REDWOOD SENIOR LIVING BAKERSFIELDFACILITY NUMBER:
157209136
ADMINISTRATOR:PONCE, BEATRIZFACILITY TYPE:
740
ADDRESS:810 S UNION AVETELEPHONE:
(661) 633-2263
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93307
CAPACITY:41CENSUS: 37DATE:
02/11/2026
UNANNOUNCEDTIME BEGAN:
11:25 AM
MET WITH:Administrator - Brandon Weber and Regional Director - Steven CruzTIME COMPLETED:
01:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff not assisting residents with their care needs
Staff are violating residents' personal rights
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 02/11/2026 Licensing Program Analyst (LPA) M Vega arrived at the facility for an unannounced initial complaint visit. LPA met with facility staff, explained reason for visit and was permitted entry into the facility. LPA met with Administrator - Brandon Weber and Regional Director - Steven Cruz.

During visit LPA requested the following documentation (LIC 9020 - Register of Facility Clients, LIC 500 - Staff Roster, and LIC 602A, 603 and 625) Health and satey tour conducted at facility.

During investigation documentation was requested and reviewed and interviews were conducted. Staff/(s) does not work at the facility per staff interview and documents obtained. The allegations are UNFOUNDED, meaning the allegations are false, could not have happened, and/or is without a reasonable basis.

No deficiencies cited during todays visit. Exit interview completed with Administrator. A copy of this report was Signed, discussed and provided to Administrator for facility records.
Unfounded
Estimated Days of Completion: 1
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Martin Vega
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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