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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157209146
Report Date: 06/27/2025
Date Signed: 06/27/2025 11:17:07 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/25/2025 and conducted by Evaluator Shawna Doucette
COMPLAINT CONTROL NUMBER: 24-AS-20250625154604
FACILITY NAME:QUALITY CARE ASSISTED LIVINGFACILITY NUMBER:
157209146
ADMINISTRATOR:ESPINAL, ALMAFACILITY TYPE:
740
ADDRESS:2607 MT. VERNON AVENUETELEPHONE:
(661) 871-8133
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93306
CAPACITY:54CENSUS: 47DATE:
06/27/2025
UNANNOUNCEDTIME BEGAN:
08:26 AM
MET WITH:Administrator Nancy CudalTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Staff do not serve residents adequate amounts of food.
Staff yell at residents.
Staff withhold resident's funds.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Shawna Doucette conducted an unannounced complaint visit and was granted entry by Administrator Nancy Cudal. LPA explained the purpose of the visit. Administrator Nancy Cudal contacted Administrator Alma Espinal via telephone who gave permission for Administrator Nancy Cudal to assist with this report.

LPA interviewed residents and staff. LPA obtained a copy of this weeks menu. LPA observed leftovers from breakfast served from this morning. Facility served french toast, eggs and sausage. LPA observed kitchen staff starting to prep for lunch. Facility staff advised lunch will be a fish filet, rice, fruit and green beans. LPA reviewed and obtained copies of P & I records.

Based on resident interviews and observation, Staff are serving adequeate amounts of food. Three out of three residents stated they are getting enough food.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Shawna Doucette
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20250625154604
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: QUALITY CARE ASSISTED LIVING
FACILITY NUMBER: 157209146
VISIT DATE: 06/27/2025
NARRATIVE
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Based on interviews of 3 out of 3 residents, staff do not yell at the residents. Based on interview with Administrator there are not reports of staff yelling at residents.

Based on interviews, 1 out of 3 residents state they receive their money when they ask for it and it is not withheld. 1 out of 3 residents money is handled by family. 1 out of 3 residents are waiting on a debit card that was ordered because the resident lost their ID and debit card. Based on interviews with Administrator, resident money is distributed every Monday. If a resident does not want money on Monday or requests money another day during the week then it is distributed if the resident has available money. Based on records review, residents are receiving P & I. Administrator is assisting resident in obtaining a new ID and debit card.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A copy of this report was provided.
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Shawna Doucette
LICENSING EVALUATOR SIGNATURE:

DATE: 06/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2