157209299-2-27-2026-24-AS-SMOA-DRPT6M-20260227132721

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 157209299
Report Date: 02/26/2026
Date Signed: 02/27/2026 09:28:06 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SIERRA CASCADE AC/SC, 1314 E SHAW AVE
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/20/2026 and conducted by Evaluator Mai Yang

PUBLIC

COMPLAINT CONTROL NUMBER: 24-AS-20260220165725

FACILITY NAME:	LERWICK HOME CARE		FACILITY NUMBER:	157209299
ADMINISTRATOR:	TELMO, SOCORRO ANN		FACILITY TYPE:	740
ADDRESS:	10213 LERWICK AVENUE		TELEPHONE:	(661) 665-2874
CITY:	BAKERSFIELD	STATE: CA	ZIP CODE:	93311
CAPACITY:	6	CENSUS: 6	DATE:	02/26/2026
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Licensee/ Administrator Socorro Ann Telmo		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Staff did not prevent a resident from eloping from the facility.

INVESTIGATION FINDINGS:

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On 02/26/26, Licensing Program Analyst (LPA) M. Yang arrived unannounced to conduct initial complaint investigation. LPA was greeted by Hospice nurse Fely Farrish and staff Jose Neusca at the garage. LPA introduced self, stated the purpose of the visit and requested to meet with Administrator. Licensee/ Administrator Socorro Ann Telmo was called and arrived shortly.

The department conducted interviews, toured the facility, received copies of records, and copies of R1 files. On 02/16/26, R1 eloped from the facility. S1 attempted to redirect R1 back to the facility and was unsuccessful. S1 continued to monitor R1 until police arrived. Based on interviews conducted and observation, the preponderance of evidence standard has not been met, therefore, the above allegations are found to be UNSUBTANTIATED. Exit interview conducted. A copy of this report was provided to Licensee, whose signature confirms receipt of report.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Mai Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 02/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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