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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157209377
Report Date: 02/25/2026
Date Signed: 02/25/2026 02:47:30 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SIERRA CASCADE AC/SC, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2026 and conducted by Evaluator Mai Yang
COMPLAINT CONTROL NUMBER: 24-AS-20260224090611
FACILITY NAME:BURLINGTON, THEFACILITY NUMBER:
157209377
ADMINISTRATOR:REINKE, CARLENEFACILITY TYPE:
740
ADDRESS:13 SYCAMORE DRTELEPHONE:
(760) 376-1365
CITY:WOFFORD HEIGHTSSTATE: CAZIP CODE:
93285
CAPACITY:22CENSUS: 21DATE:
02/25/2026
UNANNOUNCEDTIME BEGAN:
01:25 PM
MET WITH:Administrator Carlene ReinkeTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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9
Staff disposed of resident's personal belongings.
Staff does not allow a resident to use a physician of their choice.
Staff does not allow a resident to store food in the refrigerator.
INVESTIGATION FINDINGS:
1
2
3
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5
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13
On 02/25/26, Licensing Program Analyst (LPA) M. Yang arrived unannounced to conduct initial complaint investigation. LPA introduced self, stated the purpose of the visit, and met with Administrator Carlene Reinke.

The department conducted interview, toured the facility, received copies of records, and copies of R1 files. R1 resided and relocated with all R1's belongings. Residents at the facility are able to choose their own physician. A refrigerator is available for residents to store their food in the dining area. Based on interviews conducted and observation, the preponderance of evidence standard has not been met, therefore, the above allegations are found to be UNSUBTANTIATED. Exit interview conducted. A copy of this report was provided to Administrator.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Mai Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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