157209393-2-13-2026-24-AS-SMOA-DRDRQE-20260217121325

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 157209393
Report Date: 02/12/2026
Date Signed: 02/13/2026 11:11:40 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SIERRA CASCADE AC/SC, 1314 E SHAW AVE
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/03/2026 and conducted by Evaluator Vadim Gorban

PUBLIC

COMPLAINT CONTROL NUMBER: 24-AS-20260203094454

FACILITY NAME:	A COMFORT CARE HOME -1		FACILITY NUMBER:	157209393
ADMINISTRATOR:	SCHISSLER, EVANGELINE		FACILITY TYPE:	740
ADDRESS:	6918 NORMANDY ROSE AVE		TELEPHONE:	(323) 237-4781
CITY:	BAKERSFIELD	STATE: CA	ZIP CODE:	93308
CAPACITY:	8	CENSUS: 1	DATE:	02/12/2026
		UNANNOUNCED	TIME BEGAN:	01:28 PM
MET WITH:	Administrator Evangeline Schissler		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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Facility staff will not allow Ombudsman into the facility

INVESTIGATION FINDINGS:

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On 02/12/2026, Licensing Program Analyst (LPA) V Gorban arrived unannounced to commence complaint investigation. LPA introduced self, stated the purpose of the visit to staff Rodello and was granted entry. Administrator was notified of Licensing visit and as able to arrive shortly.
During the course of the investigation, LPA conducted a facility tour and conducted records review and interviews.

This agency has investigated the complaint allegation: Facility staff will not allow Ombudsman into the facility. Based on records reviews and interviews facility had no personnel and residents on site during ombudsman visits. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated. No deficiency cited.

Exit interview conducted, report signed and copy of this report provided for facility records.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Vadim Gorban
LICENSING EVALUATOR SIGNATURE:	DATE: 02/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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