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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157750003
Report Date: 04/22/2025
Date Signed: 04/22/2025 02:08:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2025 and conducted by Evaluator Crystal Ali
COMPLAINT CONTROL NUMBER: 12-CC-20250127145830
FACILITY NAME:HERITAGE MONTESSORI SCHOOLFACILITY NUMBER:
157750003
ADMINISTRATOR:DENISE CAMPOSFACILITY TYPE:
850
ADDRESS:934 HERITAGE DRIVETELEPHONE:
(760) 446-7459
CITY:RIDGECRESTSTATE: CAZIP CODE:
93555
CAPACITY:90CENSUS: 60DATE:
04/22/2025
UNANNOUNCEDTIME BEGAN:
10:29 AM
MET WITH:Teresa White, Site Supervisor TIME COMPLETED:
02:10 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Allegation 1- Neglect/Lack of Supervision- Staff did not provide adequate supervision to infants in care. Allegation 2- Personal Rights- Staff did not provide enough drinking water to infants in care.
Allegation 3- Personal Rights-Staff spoke inappropriately to infant in care.
Allegation 4- Personal Rights-Staff shared combs between infants in care.
Allegation 5- Physical Plant-Staff are not cleaning infant toys.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On April 22, 2025, Licensing Program Analyst (LPA), Crystal Ali conducted an unannounced complaint findings inspection to Heritage Montessori School. LPA met with Site Supervisor who granted access. The purpose of the inspection was to present findings from complaint investigation (1/27/25) regarding the above allegations. LPA discussed the allegations details with Site Supervisor. LPA observed 1 infant, 11 toddlers, 48 preschool and 10 staff (including 1 cook and 1 janitor providing care and supervision.

The investigation consisted of interviews with the staff and other relevant parties. The investigation revealed inconsistent statements with Allegations #1-5. Allegation 1 states that the staff did not provide adequate supervision to infants in care. Allegation 2 states staff did not provide enough drinking water to infants in care. Allegation 3 states Staff spoke inappropriately to infant in care. Allegation 4 states Staff shared combs between infants in care. Allegation 5 states staff are not cleaning infant toys. The allegation could not be corroborated. Therefore, the allegation is to be found unsubstantiated.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Crystal Ali
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20250127145830
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: HERITAGE MONTESSORI SCHOOL
FACILITY NUMBER: 157750003
VISIT DATE: 04/22/2025
NARRATIVE
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A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged occurred.

An exit interview was conducted, the report was read, and a copy of this report was left with the Site Supervisor with notice of the site visit and appeal rights. Failure to maintain posting of the Notice of Site Visit for thirty (30) consecutive days will result in a $100 Civil Penalty.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Crystal Ali
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2