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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157750003
Report Date: 09/18/2025
Date Signed: 09/18/2025 11:17:41 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2025 and conducted by Evaluator Crystal Ali
COMPLAINT CONTROL NUMBER: 12-CC-20250624143429
FACILITY NAME:HERITAGE MONTESSORI SCHOOLFACILITY NUMBER:
157750003
ADMINISTRATOR:DENISE CAMPOSFACILITY TYPE:
850
ADDRESS:934 HERITAGE DRIVETELEPHONE:
(760) 446-7459
CITY:RIDGECRESTSTATE: CAZIP CODE:
93555
CAPACITY:90CENSUS: 35DATE:
09/18/2025
UNANNOUNCEDTIME BEGAN:
10:52 AM
MET WITH:Maricela Leon, Site SupervisorTIME COMPLETED:
11:18 AM
ALLEGATION(S):
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Allegation#1-Personal Rights: Lack of supervision resulting in daycare child sustaining unexplained injuries.
Allegation #2-Personal Rights: Staff handle daycare children in a rough manner.
INVESTIGATION FINDINGS:
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On 9/18/25, Licensing Program Analyst (LPA), Crystal Ali conducted an unannounced complaint findings inspection to Heritage Montessori School. LPA met with Site Supervisor who granted access. The purpose of the inspection was to present findings of complaint.
During visit LPA was able to present findings from complaint investigation (6/24/25) regarding the above allegations. LPA discussed the allegations details with Site Supervisor. LPA observed 35 children and 7 staff (plus 1 cook) providing care and supervision.
The investigation consisted of interviews with the licensee, staff, and other relevant parties. The investigation revealed consistent statements with Allegations #1 lack of supervision resulting in daycare child sustaining unexplained injuries. Allegation #2 Staff handle daycare children in a rough manner. The licensee admitted to the allegations and disclosed that the employee received disciplinary action. Therefore, the allegations are found to be substantiated.
A finding that the complaint is substantiated means that the allegation happened or is valid, there is a preponderance of evidence to prove that the alleged occurred. Deficiency was cited (see LIC9099D).
An exit interview was conducted, the report was read, and a copy of this report was left with the licensee with notice of the site visit and appeal rights. Failure to maintain posting of the Notice of Site Visit for thirty (30) consecutive days will result in a $100 Civil Penalty.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Crystal Ali
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20250624143429
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: HERITAGE MONTESSORI SCHOOL
FACILITY NUMBER: 157750003
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/18/2025
Section Cited
CCR
101223(a)(3)
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(a) The licensee shall ensure that each child is accorded the following personal rights:
(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule...but not limited to: interference with..functions of daily living.
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Licensee informed LPA during interview that S1 received verbal written warning and was re-trained. During interviews it was found that S1 is no longer employed by the facility. Licensee has confirmed enrollment in the CCL TSP program.
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This requirement was not met as evidence by:
Based on observation, interviews and record file reviews C1's arm was injured by S1, which poses an immediate risk to the health safety and personal rights of the clients in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Crystal Ali
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2