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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157750008
Report Date: 07/25/2024
Date Signed: 07/25/2024 11:28:55 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/17/2024 and conducted by Evaluator Crystal Ali
COMPLAINT CONTROL NUMBER: 12-CC-20240517103903
FACILITY NAME:HERITAGE MONTESSORI SCHOOLFACILITY NUMBER:
157750008
ADMINISTRATOR:DENISE CAMPOSFACILITY TYPE:
830
ADDRESS:1435 N. DOWNS STREETTELEPHONE:
(562) 298-7801
CITY:RIDGECRESTSTATE: CAZIP CODE:
93555
CAPACITY:24CENSUS: 12DATE:
07/25/2024
UNANNOUNCEDTIME BEGAN:
10:14 AM
MET WITH:Lead TeacherTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Allegation #1-Personal Rights: Facility is operating out of ratio.
INVESTIGATION FINDINGS:
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On July 25, 2024, Licensing Program Analyst (LPA), Crystal Ali conducted an unannounced complaint findings inspection to Heritage Montessori School. LPA met with lead teacher who granted access. The purpose of the inspection was to present findings from complaint investigation (5/17/24) regarding the above allegation. LPA discussed the allegation details with Licensee. LPA observed 4 Staff and 12 infants in care.
The investigation consisted of interviews with the staff and other relevant parties. The investigation revealed consistent statements with allegations #1 that the facility is operating out of ratio. Relevant parties and staff confirmed that the agency has been out of ratio. Director admitted that the facility has been out of ratio for short period of time. Therefore, the allegation is to be found substantiated.

A finding that the complaint is substantiated means that the allegation happened or is valid, there is a preponderance of evidence to prove that the alleged occurred.
An exit interview was conducted, the report was read, and a copy of this report was left with the Licensee with notice of the site visit and appeal rights. Failure to maintain posting of the Notice of Site Visit for thirty (30) consecutive days will result in a $100 Civil Penalty.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Crystal Ali
LICENSING EVALUATOR SIGNATURE:

DATE: 07/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/25/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 12-CC-20240517103903
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: HERITAGE MONTESSORI SCHOOL
FACILITY NUMBER: 157750008
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/25/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/02/2024
Section Cited
CCR
101216.3(1)(B)
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Contractors shall maintain at least the following minimum ratios in all centers:
(A) Infants (birth to 18 months old) - 1:3 adult-child ratio
(B) Toddlers (18 months to 36 months old) - 1:4 adult-child ratio,
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Licensee will provide a written statement of procedures to ensure staff is on ratio. Licensee will ensure staff is always on ratio.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Crystal Ali
LICENSING EVALUATOR SIGNATURE:

DATE: 07/25/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/25/2024
LIC9099 (FAS) - (06/04)
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