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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 163803476
Report Date: 05/20/2026
Date Signed: 05/20/2026 12:52:23 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2026 and conducted by Evaluator Paul Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20260325105505
FACILITY NAME:BROOKS FAMILY CHILD CAREFACILITY NUMBER:
163803476
ADMINISTRATOR:BROOKS, KARENFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 582-1237
CITY:HANFORDSTATE: CAZIP CODE:
93230
CAPACITY:14CENSUS: 12DATE:
05/20/2026
UNANNOUNCEDTIME BEGAN:
11:48 AM
MET WITH:Breanne RodriguezTIME COMPLETED:
01:20 PM
ALLEGATION(S):
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9
Child sustained multiple bites due to staff neglect.
INVESTIGATION FINDINGS:
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On May 20, 2026, Licensing Program Analysts (LPAs) Paul Garcia and Nohemi Sanchez conducted an unannounced complaint inspection. LPAs met with Karen Brooks and explained that the purpose for the inspection was to deliver the findings of the investigation.

A complete review of the incident determined that the child 1 did sustain a total of three bite injuries, two on the legs and one in the center of the back. However, there was no evidence indicating a lack of active supervision by staff at the time of the incident. The bites occurred quickly and unexpectedly during normal peer interaction typical for the age group. Staff intervened immediately upon observing the behavior and provided appropriate separation between the two children.

Although only one bite was directly observed by staff, two additional bite marks were later identified. Because the child did not return to care after the incident, staff were not provided with the opportunity to demonstrate whether any delayed response, action, or inaction contributed to additional injuries if any.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Paul Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2026 and conducted by Evaluator Paul Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20260325105505

FACILITY NAME:BROOKS FAMILY CHILD CAREFACILITY NUMBER:
163803476
ADMINISTRATOR:BROOKS, KARENFACILITY TYPE:
810
ADDRESS:2075 SHORT DR.TELEPHONE:
(559) 582-1237
CITY:HANFORDSTATE: CAZIP CODE:
93230
CAPACITY:14CENSUS: 12DATE:
05/20/2026
UNANNOUNCEDTIME BEGAN:
11:48 AM
MET WITH:Breanne RodriguezTIME COMPLETED:
01:20 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee did not notify parent of child's injury.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On May 20, 2026, Licensing Program Analysts (LPAs) Paul Garcia and Nohemi Sanchez conducted an unannounced complaint inspection. LPAs met with Karen Brooks and explained that the purpose for the inspection was to deliver the findings of the investigation.

A complete review of the incident pertaining to Allegation 2, which states that the licensee did not notify the parent(s) of the child’s injury, revealed text message evidence between Karen and the complainant. This documentation showed that the complainant was not notified by facility staff that her child had sustained an observed bite from another child while in care.

The incident occurred when the two children were observed in conflict over a Cozy Coupe ride-on toy car, during which C1 bit C2 on the lower leg, causing C2 to cry in pain. Despite the injury being observed by Breanne, she communicated with her mother Karen about the observed altercation between the two children but child’s parent was not informed.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Paul Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 57-CC-20260325105505
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: BROOKS FAMILY CHILD CARE
FACILITY NUMBER: 163803476
VISIT DATE: 05/20/2026
NARRATIVE
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Based on interviews from staff and received text message communication along with photos confirming allegation 2, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Paul Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 57-CC-20260325105505
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: BROOKS FAMILY CHILD CARE
FACILITY NUMBER: 163803476
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/20/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/29/2026
Section Cited
CCR
102416.2(f)(1)
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(f)As soon as possible but no later then the same business day, the licensee shall notify a child's parent or authorized representative regardless of the injuries… (1)Any injury suffered by a child in care shall be reported to that child's parent or authorized representative regardless of
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As part of the plan of correction, Karen agreed to watch the department’s training video, which clearly outlines the responsibilities related to reporting requirements to both the department and parents.
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treatment by a medical professional. This requirement was met as evidenced by:
interviews and documentation obtained revealed that Karen failed to report an injury to a child in care which posses a potential health and safety or personal rights of children in care.
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The licensee agreed to provide LPA Garcia with a written document listing all individuals who provide care and supervision and have viewed the video. This documentation will be submitted to LPA Garcia by May 29, 2026.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Paul Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 57-CC-20260325105505
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: BROOKS FAMILY CHILD CARE
FACILITY NUMBER: 163803476
VISIT DATE: 05/20/2026
NARRATIVE
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2
3
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5
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Based on the information obtained through interviews and documentation, there was no evidence of staff neglect related to the child's skin injury nor supervision. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Paul Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5