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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 163803565
Report Date: 10/27/2025
Date Signed: 10/27/2025 12:25:31 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2025 and conducted by Evaluator Paul Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20251021150121
FACILITY NAME:MADERA FAMILY CHILD CAREFACILITY NUMBER:
163803565
ADMINISTRATOR:MADERA, GLORIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 947-3758
CITY:STRATFORDSTATE: CAZIP CODE:
93266
CAPACITY:14CENSUS: 5DATE:
10/27/2025
UNANNOUNCEDTIME BEGAN:
11:11 AM
MET WITH:Gloria MaderaTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Licensee transports daycare children in an unsafe manner
Licensee leaves child alone in parked vehicle
INVESTIGATION FINDINGS:
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On October 27, 2025, Licensing Program Analyst (LPA) Paul Garcia and Nohemi Sanchez conducted an unannounced Complaint Report inspection. LPAs met with Gloria Madera and explained that the purpose of the inspection was to deliver the findings for the above allegations. A tour of the home was conducted, and a census was taken.

This investigation, supported by surveillance observations, photographic evidence, and statements obtained from Gloria, revealed that she willfully failed to ensure that child passenger C1 was secured in an appropriate child restraint system while being transported in her motor vehicle on October 24, 2025. Additionally, the investigation confirmed that C1 was left unsupervised in Gloria’s parked vehicle with the windows rolled up, the key in its ignition, and the engine running.

Based on all evidence obtained, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.
Substantiated
Estimated Days of Completion: 30
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Paul Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 10/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 57-CC-20251021150121
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: MADERA FAMILY CHILD CARE
FACILITY NUMBER: 163803565
VISIT DATE: 10/27/2025
NARRATIVE
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Per Title 22, Division 12, Chapter 3, of the California Code of Regulations, the following deficiency is being cited on LIC 9099-D.

LPA informed Gloria Madera that this report dated October 27, 2025, documents two (2) Type A citations which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

LPA Garcia also informed Licensee, Gloria Madera she shall provide a copy of this licensing report dated October 27, 2025, that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224) shall be placed in each child's file for verification.

An exit interview was conducted with Gloria Madera.
A Notice of Site Visit form shall be posted to the parent's board and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Gloria Madera was provided with a copy of her Appeal Rights.
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Paul Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 57-CC-20251021150121
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: MADERA FAMILY CHILD CARE
FACILITY NUMBER: 163803565
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/27/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/11/2025
Section Cited
CCR
102417(k)(1)
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Operation of a Family Child Care Home 101417(k)(1) – Licensee did not provide appropriate car seat restraint system for children in care. Licensee is transporting children without the proper car seats. This requirement was not met as evidenced by LPA’s observation and
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Licensee agrees to provide a written statement on how she will ensure the mandated car seat law for children will be adhered. The written statement shall be provided no later than November 11, 2025. This statement will be sent to the Fresno South Child Care Regional Office.
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licensee’s statements. This is an immediate health and safety risk to the children in care.
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Type A
11/11/2025
Section Cited
CCR
102417(a)
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Operation of a Family Child Care Home 102417(a) – The licensee shall be present in the home and shall ensure that children in care are supervised at all times. On October 24, 2025, and multiple occasions, child was left alone in a running vehicle, with the windows rolled
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Licensee agrees to provide a written statement on how she will ensure children are not left alone in a vehicle without adult supervision. The written statement shall be provided no later than November 11, 2025. This statement will be sent to the Fresno South Child Care Regional Office.

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up, while licensee walked across the street, to talk to other adults, while waiting for school to dismiss the other three older school age children. This requirement was not met as evidenced by LPA’s observation and licensee’s statements. This is an immediate health and safety risk to the children in care. An immediate civil penalty has been assessed.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Paul Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2025
LIC9099 (FAS) - (06/04)
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