<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 163908610
Report Date: 11/07/2025
Date Signed: 11/12/2025 07:23:52 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/03/2025 and conducted by Evaluator Octavia Nolan
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20251003082248
FACILITY NAME:PARDO, ISABEL FAMILY CHILD CAREFACILITY NUMBER:
163908610
ADMINISTRATOR:PARDO, ISABELFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 992-4447
CITY:CORCORANSTATE: CAZIP CODE:
93212
CAPACITY:14CENSUS: 7DATE:
11/07/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Isabel PardoTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Level of care
Personal rights
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/07/2025, Licensing Program Analyst (LPA) Octavia Nolan conducted an unannounced complaint inspection at the facility to deliver findings for the allegations listed above. LPA met with Licensee, Isabel Pardo and explained the purpose of the visit. LPA took a tour of the facility and a census.

During the course of the investigation, LPA conducted interviews with the Licensee and Staff #1 (S1), completed observations, reviewed facility records, and viewed videos posted to the Licensee’s daycare social media page.

Based on observation and interview, Licensee has separated children with a baby gate based on their developmental needs. Videos reflect the Licensee placed two children with developmental needs in an area that is fenced off from the other children. The video depicts the two children facing the other daycare children dancing. The two children were segregated from the group based on their needs.
Continued on 9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Octavia Nolan
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 57-CC-20251003082248
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: PARDO, ISABEL FAMILY CHILD CARE
FACILITY NUMBER: 163908610
VISIT DATE: 11/07/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on observation and interview, an infant in care has napped in an unsafe manner in feeding chair. The Licensee stated the child has a pattern of falling asleep in the feeding chair. LPA Nolan observed a child sleeping in a feeding chair placed on a couch, without any measures taken to prevent tipping in a video posted to the Licensee’s social media. Based on a review of records, the Licensee has not documented 15-minute sleep checks for infants in care. The Licensee stated she stopped completing the documentation after infants reached twelve months. The California Code of Regulations requires the Licensee to document the sleep checks until infants are 24 months. The documentation must also be available for Department review. LPA provided the Licensee with a copy of Infant Safe Sleep regulations.

Based on observations, documentation, and information gathered through interviews, the preponderance of evidence standard has been met, therefore the above allegations are SUBSTANTIATED.

Exit interview conducted and report was reviewed with Licensee, Isabel Pardo.

Per Title 22, Division 12, Chapter 3, of the California Code of Regulations, the following deficiencies are being cited: (see next page LIC 9099-D).

Licensee was provided appeal rights.

This report shall be made available to the public upon request. LIC 9213 Notice of Site Visit is provided and required to be posted for 30 days.
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Octavia Nolan
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 57-CC-20251003082248
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: PARDO, ISABEL FAMILY CHILD CARE
FACILITY NUMBER: 163908610
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/07/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/21/2025
Section Cited
CCR
102423(a)(1)
1
2
3
4
5
6
7
(a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following:
1
2
3
4
5
6
7
Licensee stated she will provide an updated written protocol on how she will ensure day care children's personal rights will be met and children in care are not segregated. This documentation will be sent to the Fresno South Child Care Regional office no later than 11/21/2025.
8
9
10
11
12
13
14
(1) To be treated with dignity in his/her personal relationship with staff and other persons. This requirement was not met as evidenced by: the Licensee has seperated children based on the developmental needs which poses a potential health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
Type B
11/21/2025
Section Cited
CCR
102425(i)
1
2
3
4
5
6
7
(i) If an infant falls asleep before being placed in a crib or play yard, the provider shall move the infant to a crib or play yard as soon as possible. This requirement was not met as evidenced by: based on observation and interview, an infant in care has fallen alseep in a feeding chair
1
2
3
4
5
6
7
The Licensee showed LPA documentation that she has started completing and documenting 15 minute sleep checks for the infant in care. The Licensee will review safe sleep resources online at
8
9
10
11
12
13
14
that was placed on couch without any safety restraints. The Licensee also has not documented sleep checks for the infant after the child reached twelve months of age which poses a potential health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
 https://www.cdss.ca.gov/inforesources/child-care-licensing/public-information-andresources/safe-sleep and complete a summary of the information. The summary will be sent to the Fresno South Child Care Regional office no later than 11/21/2025.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Octavia Nolan
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3