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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 173000812
Report Date: 05/08/2025
Date Signed: 05/08/2025 11:04:17 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2025 and conducted by Evaluator Sebastian Phouthavong
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20250211124333
FACILITY NAME:LAKEPORT CHRISTIAN CENTER PRESCHOOLFACILITY NUMBER:
173000812
ADMINISTRATOR:PAARSCH, MARYFACILITY TYPE:
850
ADDRESS:175 C STREETTELEPHONE:
(707) 262-5520
CITY:LAKEPORTSTATE: CAZIP CODE:
95453
CAPACITY:45CENSUS: 14DATE:
05/08/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Michelle WalkerTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff inappropriately handle day care child
INVESTIGATION FINDINGS:
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A subsequent complaint investigation visit was conducted today by Licensing Program Analyst (LPA), Sebastian Phouthavong who met with the Site Supervisor, Michelle Walker (SS) for the purpose of delivering complaint investigation findings for the above allegation. LPA, previously conducted an inspection on 02/13/2025 to initiate the investigation and met with Site Supervisor to discuss the allegation, conduct interview(s), make observations, and request documents. LPA also conducted an inspection on 05/06/2025. It is alleged that Staff inappropriately handle day care child specifically staff inappropriately grabbed a daycare child.

During the course of the investigation, LPA conducted interviews with Site Supervisor (SS), Director (D1), two staff (S1 & S2), 4 children (C1 – C4) and 4 adults (A1 – A4) from 02/13/2025 to 05/06/2025. SS and S1 claimed there was an incident when a daycare child would not emerge from under a table. SS and S1 stated the table was moved away from the child and admitted S1 grabbed the child to stand them up when they were siting on the floor. SS and S1 further stated that the child tried pulling away when grabbed.
Continued on LIC 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 01-CC-20250211124333
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: LAKEPORT CHRISTIAN CENTER PRESCHOOL
FACILITY NUMBER: 173000812
VISIT DATE: 05/08/2025
NARRATIVE
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Continued from LIC 9099
According to children’s interviews, one child stated to have remembered the incident, making them feel upset when it occurred. The child further stated that a staff member would hit them and another child, however no corroborating evidence was revealed of any staff hitting children.

Based on the information gathered during this investigation, the preponderance of the evidence standard has been met. Therefore, the allegation is determined to be substantiated. California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D. Appeal rights were provided. An exit interview was conducted, and this report was read and discussed with Site Supervisor, Michelle Walker. The Notice of Site Visit shall be posted for 30 days.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 01-CC-20250211124333
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LAKEPORT CHRISTIAN CENTER PRESCHOOL
FACILITY NUMBER: 173000812
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/08/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/15/2025
Section Cited
CCR
101223(a)(3)
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101223(a)(3) Personal Rights: a) The licensee shall ensure that each child is accorded....(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse...This requirement is not met as evidenced by:
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Prior the facility has submitted a statement on their understanding on personal rights and have received training on personal rights by online videos. POC has been cleared
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Based on interviews with Site Supervisor and staff 1, a daycare child was inappropriately grabbed to stand up when siting on the floor, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2025 and conducted by Evaluator Sebastian Phouthavong
COMPLAINT CONTROL NUMBER: 01-CC-20250211124333

FACILITY NAME:LAKEPORT CHRISTIAN CENTER PRESCHOOLFACILITY NUMBER:
173000812
ADMINISTRATOR:PAARSCH, MARYFACILITY TYPE:
850
ADDRESS:175 C STREETTELEPHONE:
(707) 262-5520
CITY:LAKEPORTSTATE: CAZIP CODE:
95453
CAPACITY:45CENSUS: DATE:
05/08/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:TIME COMPLETED:
11:30 AM
ALLEGATION(S):
1
2
3
4
5
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7
8
9
Staff made inappropriate comments towards day care child
INVESTIGATION FINDINGS:
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5
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10
11
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13
A subsequent complaint investigation visit was conducted today by Licensing Program Analyst (LPA), Sebastian Phouthavong who met with the Site Supervisor, Michelle Walker (SS) for the purpose of delivering complaint investigation findings for the above allegation. LPA, previously conducted an inspection on 02/13/2025 to initiate the investigation and met with Site Supervisor to discuss the allegations, conduct interview(s), make observations, and request documents. LPA also conducted an inspection on 05/06/2025. Staff made inappropriate comments towards day care child.

During the course of the investigation, LPA conducted interviews with Site Supervisor (SS), Director (D1), two staff (S1 & S2), 4 children (C1 – C4) and adults (A1 – A4) from 02/13/2025 to 05/06/2025. SS and D1 denied the allegation. SS and D1 stated there was an incident between a staff member and daycare parent, however no inappropriate comments were made towards daycare children. In addition, SS and D1 stated to raising their voices when children misbehave and would never say inappropriate comments towards children.
Continued on LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 01-CC-20250211124333
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: LAKEPORT CHRISTIAN CENTER PRESCHOOL
FACILITY NUMBER: 173000812
VISIT DATE: 05/08/2025
NARRATIVE
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Continued from LIC 9099
Interviews conducted by Staff (S1 & S2) stated the alleged incident did not involve daycare children and no inappropriate comments were made towards them, corroborating with SS and D1’s statements.

Interviews conducted by adults and children currently did not have any concerns with the allegations filed against the facility. However, A4 did state there was a pervious time when a staff member could be heard from outside the facility, yelling and making inappropriate comments to a daycare child.

Based on the information gathered during this investigation, although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the allegations occurred and therefore are determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with Site Supervisor, Michelle Walker (SS). Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5