173007838-10-16-2023-01-CC-LLEI-CWP235-20231016170142

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 173007838
Report Date: 10/16/2023
Date Signed: 10/16/2023 10:11:13 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/17/2023 and conducted by Evaluator Sebastian Phouthavong

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20230717153322

FACILITY NAME:	HILLCREST HOUSE, THE		FACILITY NUMBER:	173007838
ADMINISTRATOR:	WHITSON, DIANE		FACILITY TYPE:	830
ADDRESS:	15035 HILLCREST AVENUE		TELEPHONE:	(707) 995-3276
CITY:	CLEARLAKE	STATE: CA	ZIP CODE:	95422
CAPACITY:	14	CENSUS: 12	DATE:	10/16/2023
		UNANNOUNCED	TIME BEGAN:	08:40 AM
MET WITH:	Alejandra DeLacruz		TIME COMPLETED:	10:10 AM

ALLEGATION(S):

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Staff failed to provide a comfortable temperature for daycare children

INVESTIGATION FINDINGS:

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A subsequent complaint investigation visit was conducted today by Licensing Program Analyst (LPA), Sebastian Phouthavong who met with Site Supervisor, Alejandra DeLacruz for the purpose of delivering complaint investigation findings for the above allegation. LPA, previously met with Site Supervisor on 07/19/2023 to initiate the investigation by discussing the allegation, conducting interview(s), making observations, and requesting documents. It is alleged Staff failed to provide a comfortable temperature for daycare children, specifically the facility was extremely hot inside and infants were not wearing any clothes, being left only in diapers

During the course of the investigation, LPA conducted interviews with the Site Supervisor (D1), five staff members (S1-S5) and four parents (P1-P4) from 07/19/2023 – 10/16/2023. According to D1’s statement, the center has 3 AC units/Sweep Coolers on during hot days and if the outside temperature is 100F or higher, the children are not allowed to play outside.
(Continue on LIC-9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:	DATE: 10/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20230717153322

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: HILLCREST HOUSE, THE	FACILITY NUMBER: 173007838
	VISIT DATE: 10/16/2023

NARRATIVE

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(Continue from LIC9099)
Also, D1 stated that on 07/17/2023, the children had “Water Play” inside the center and appeared to be only wearing diapers because staff were in the process of changing the children into a new set of dry clothes. Statements from S1-S5 stated that there is no outdoor play if the outside temperature is hot, and “Water Play” is done inside the center. Furthermore, S1- S5 stated once done with “Water Play,” staff would change children into new diapers and clothes, corroborating with D1’s statements. In addition, S1-S4 stated staff would provide water breaks, encouraging children to drink water.

According to LPA’s observations on 07/19/2023, the facility had each room with a working AC unit/Swamp Cooler. The inside temperature indicated that it was 75F at roughly 10:40AM and below 80F at roughly 2:00PM. LPA observed Infants only wearing diapers due to staff changing their clothes and diapers after “Water Play.” In addition, parent statements did not present any concerns with the facility. But P1 did state the facility’s AC units can be better and there was a pervious time during the summer when she noticed her child was sweating inside the center.

Based on the information gathered during this investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations occurred and therefore are determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the facility’s Site Supervisor, Alejandra DeLacruz. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:	DATE: 10/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2023

LIC9099 (FAS) - (06/04)

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