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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 173009828
Report Date: 02/01/2024
Date Signed: 02/01/2024 01:58:18 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/06/2023 and conducted by Evaluator Cindy Castro
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20231106150944
FACILITY NAME:JAUREGUI, MARIA FCCHFACILITY NUMBER:
173009828
ADMINISTRATOR:JAUREGUI, MARIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(707) 367-6424
CITY:CLEARLAKESTATE: CAZIP CODE:
95422
CAPACITY:14CENSUS: 5DATE:
02/01/2024
UNANNOUNCEDTIME BEGAN:
12:40 PM
MET WITH:Maria JaureguiTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Licensee does not prevent a daycare child from being bullied while in care.

Licensee does not provide adequate supervision to daycare children.
INVESTIGATION FINDINGS:
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On 02/01/24 Licensing Program Analyst (LPA) Cindy Castro, made a subsequent complaint investigation inspection, for the purpose of delivering complaint findings, and met with the Licensee, Maria Jauregui. It has been alleged that Licensee does not prevent a daycare child from being bullied while in care and does not provide adequate supervision to the daycare children.
During the investigation, records were reviewed, and interviews were conducted. On 11/09/23 interviews were conducted with Licensee (L1), Staff (S1), Parent (P1) and Child (C2) beginning at 9:15am. LPA interviewed four parents, Parent 1 – Parent 4 (P1-P4), children C1 and C3 and Reporting Party (RP) between 11/08/23 and 01/17/24.
During the initial complaint investigation on 11/09/23, Licensee denied the allegations stating in summary that she supervises the children and is always with the children in the playroom or backyard. Licensee further stated she is attentive when the children use the bathroom. Staff (S1) interviewed on 11/09/23 denied the allegations stating that she and L1 take turns supervising the younger children, changing diapers and so forth and the same for the older children they take turns supervising them in the playroom so there is constant supervision.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Cindy Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 02/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/01/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 01-CC-20231106150944
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: JAUREGUI, MARIA FCCH
FACILITY NUMBER: 173009828
VISIT DATE: 02/01/2024
NARRATIVE
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S1 stated that she did not see the bathroom incident happen and she and L1 supervise the children when they use the bathroom.

Multiple individuals interviewed stated that at times L1 and S1, sits at the kitchen table or on the couch in the living room. S1 is frequently on her computer at the kitchen table. L1 frequently watches television or rests during facility operating hours while the children are playing. A child was punched near or in the bathroom while L1 and S1 were sitting at the kitchen table. Allegation for Licensee does not prevent a day care child from being bullied while in care which is a violation of a child’s personal rights is substantiated.

There was insufficient supervision of the children to prevent inappropriate behavioral interaction between C2 and other children. Due to the lack of supervision and because of the proximity of were L1 and S1 were in relation to the children’s bathroom. This was corroborated by interviews that stated that C2 will enter the bathroom while other children are present, attempting to see their genitals. It was reported that L1 was told that there was inappropriate behavior from a child and L1 told the child to “stop” but the behavior continued. On 11/09/23, during investigation visit LPA Castro observed a blind spot from where the kitchen/dining room table is located while viewing the location of the bathroom in the sunroom/playroom which is utilized for the children in care. The allegation Licensee does not provide adequate supervision to day care children is substantiated.

Based on evidence obtained from interviews and observations the preponderance of evidence standard has been met; therefore, the allegations are found to be substantiated.

California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D. An exit interview was conducted, and this report was read and discussed with the Licensee, Maria Jauregui. Appeal rights were provided and discussed. Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Cindy Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 02/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/01/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 01-CC-20231106150944
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: JAUREGUI, MARIA FCCH
FACILITY NUMBER: 173009828
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/01/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/09/2024
Section Cited
CCR
102423(a)(1)
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Each child receiving services from a family child care home shall have certain rights that shall not be waived… To be treated with dignity in his/her personal relationship with staff and other persons.
This requirement is not met as evidenced by:
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Licensee and S1 will watch video on children’s personal rights in child care on the following website: https://ccld.childcarevideos.org/family-child-care-providers/ and submit a Statement of Understanding to the Department by: 02/09/24.
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interviews conducted between 11/08/23- 01/17/24, the licensee did not meet the Personal rights of children in care. As evidence by child C1 was hit by child C2, which poses a potential health and safety risk to the children in care.
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Via mail, email or fax. Email:cindy.castro@dss.ca.gov Fax: (707)588-5099
Type B
02/09/2024
Section Cited
CCR
102417(a)
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The licensee shall be present in the home and shall ensure that children in care are supervised at all times...the licensee shall arrange for a substitute adult to care for and supervise the children during his/her absence. Temporary absences shall not exceed 20 percent of the hours that the facility is providing care per day.
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Licensee stated that she is always supervising the children and she will not sit in the blind spot.Licensee and S1 will watch video on supervising children in family child care home on the following website: https://ccld.childcarevideos.org/family-child-care-providers/ and submit a Statement of Understanding to the Department by: 02/09/24.
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This requirement is not met as evidenced by: Corroborating statements indicating that Licensee sits and watches television and rests and S1 works on computer during facility operating hours, which poses a potential health and safety risk to the children in care.
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and submit a Statement of Understanding to the Department by: 02/09/24. Via mail,email or fax.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Cindy Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 02/01/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/01/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3