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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 173009886
Report Date: 11/05/2024
Date Signed: 11/05/2024 01:24:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/16/2024 and conducted by Evaluator Sebastian Phouthavong
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20240816150351
FACILITY NAME:JOYCE, JACQUELYN FCCHFACILITY NUMBER:
173009886
ADMINISTRATOR:JOYCE, JACQUELYNFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(702) 286-3356
CITY:LAKEPORTSTATE: CAZIP CODE:
95453
CAPACITY:14CENSUS: 9DATE:
11/05/2024
UNANNOUNCEDTIME BEGAN:
12:40 PM
MET WITH:Jacquelyn JoyceTIME COMPLETED:
01:40 PM
ALLEGATION(S):
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Licensee does not ensure adequate supervision is provided to children in care
Licensee does not ensure outdoor play area is kept in safe, and clean conditions for children
INVESTIGATION FINDINGS:
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A subsequent complaint investigation visit was conducted today by Licensing Program Analyst (LPA), Sebastian Phouthavong who met with Licensee, Jacquelyn Joyce (LS) for the purpose of delivering complaint investigation findings for the above allegation. LPA previously conducted an inspection on 08/22/2024 to initiate the investigation and met with Licensee to discuss the allegations, conduct interview(s), make observations, and request documents. LPA conducted further investigation while at the facility on 11/01/2024. It’s alleged that Licensee does not ensure adequate supervision is provided to children in care specifically children are observed climbing the backyard fence and playing in an unsafe manner on the play structure with no supervision. Also, its alleged that Licensee does not ensure outdoor play area is kept in safe, and clean conditions for children specifically children can be heard complaining about stepping in dog feces.

During the course of the investigation, LPA reviewed records and conducted interviews with the Licensee (LS), one staff (S1), four adults (A1-A4) and two children (C1 & C2) from 08/22/2024 to 11/01/2024. LS denied the allegations.
(Continued on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20240816150351
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: JOYCE, JACQUELYN FCCH
FACILITY NUMBER: 173009886
VISIT DATE: 11/05/2024
NARRATIVE
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(Continued from LIC 9099-C)
LS and S1 stated that the daycare children have been playing only in the front yard for the past 2 months due to the backyard being under construction. LS stated the backyard is made inaccessible by child gate and locking the door to the backyard. In addition, LS and S1 stated when the backyard was in use, the daycare children are not allowed to climb on the backyard fence. LS and S1 stated there are two staff present at the facility and when outdoors there is at least one staff member who is present with the children. LS and S1 further stated when a child needs to use the bathroom, the other staff member would assist the child inside to use the bathroom. Additionally, LS stated while an assistant is outside with the children, she would prepare lunches inside but can view them from the kitchen window. LS did state from a past incident the older daycare children used to sit on top of a playhouse which was not allowed by the younger daycare children. LS also stated the children are only allowed to use the climbing dome structure when they have the ability to safely climb up and down the structure.

According to LPA’s observations on 08/22/2024 multiple dog feces were observed in the on-limits backyard area, but the backyard area was made inaccessible by a child gate. From Children interviews, C1 stated that the children are not allowed to climb the backyard fence and have not climbed it. Interview from C2 stated, recently the daycare children have been playing in the front yard and interviews from Adults (A1 & A2) stated to recently observe the daycare children using the front yard, corroborates the LS and S1’s statements. Interviews conducted by Adults (A4 & A5) had no current concerns with the facility at this time.

Based on the information gathered during this investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations occurred and therefore are determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the Licensee, Jacquelyn Joyce. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2