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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 173010406
Report Date: 01/22/2026
Date Signed: 01/22/2026 02:44:10 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/01/2025 and conducted by Evaluator Leticia Rosales
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20251201131256
FACILITY NAME:GUZMAN ABUNDIS, MARISOL FCCHFACILITY NUMBER:
173010406
ADMINISTRATOR:GUZMAN ABUNDIS, MARISOLFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(707) 295-2181
CITY:CLEARLAKESTATE: CAZIP CODE:
95422
CAPACITY:14CENSUS: 6DATE:
01/22/2026
UNANNOUNCEDTIME BEGAN:
11:07 AM
MET WITH:Marisol Guzman AbundisTIME COMPLETED:
01:19 PM
ALLEGATION(S):
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Due to lack of supervision, child touched another child inappropriately.

Licensee did not ensure off limit areas were locked and secured.

Due to lack of supervision, child bit another child.

Licensee did not inform parent of the incidents.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Leticia Rosales and Licensing Program Manager (LPM), Melchisedeck Augustin made a subsequent complaint investigation visit and met with Licensee (LS), Marisol Guzman Abundis, to deliver the findings regarding the above allegations. This complaint was referred to the Department’s Investigative Branch (IB), which accepted the referral as an assignment, and was assigned to Investigator, W. Crockett. LPA Rosales-Meza previously met with LS on 12/04/25 to open the complaint, and at that time, Rosales obtained a facility roster and made observations at the facility. It was alleged that due to lack of supervision, a child touched another child inappropriately, and the Licensee did not ensure off limit areas were locked and secured. It was also alleged that due to lack of supervision, child bit another child and the Licensee did not inform parent(s) of the incidents. The report noted a child (C1) was inappropriately touched over their clothes by another child (C2), while they and a third child were lying on a bed inside an off-limits bedroom with the door closed and playing a game. The report described C1 sustained a visible bite bruise on the leg, while another child (C3) was bitten on four separate occasions and had visible bite bruises on the face, shoulder, and back; but only two of the incidents were reported to the authorized representative. Continue on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Leticia Rosales
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 01-CC-20251201131256
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: GUZMAN ABUNDIS, MARISOL FCCH
FACILITY NUMBER: 173010406
VISIT DATE: 01/22/2026
NARRATIVE
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IB obtained law enforcement (PD) reports and document(s) from other external agencies, which reported C1 was forensically interviewed, as well as multiple adults provided declarations of their accounts. The reports confirmed claims about C2 using their hand to sexually touch C1’s private area over the clothes, while they were playing games that were described as the cowboy and/or gay games. Based on reports, there were no areas of the facility that were off limits to C1, and there is indication that C1 was not a willing participant in playing the game, when C1 told C2 to stop, C2 apologized to C1; and C2 inappropriately touched C1 again. While the children were playing the gay game, C2 called C1 and other people gay. Additionally, there was another reported incident of C2 kissing C1 on the lips while at daycare, one week prior to the inappropriate touching. Reports further noted, C1 confirmed one adult was in the kitchen while the children were in the room, but that adult did not come to the bedroom to physically supervise the children.

Furthermore, reports indicated after C1 disclosed the incident to their authorized representative (A1), A1 raised concerns with LS about lack of supervision, and LS’s response to A1 validated that LS allowed C1 to wander into an off-limits bedroom, multiple times, but she did not take steps to remove C1 from the off-limits area. According to LS, the bedroom door was open, and each time C1 went inside the room, LS asked C1 to leave the room but C1 refused, and LS claimed she periodically (every 5 minutes) checked on C1 by calling out to C1 to ask if they were okay; instead of LS physically supervising the children in the room. The information LS reported to PD was consistent with the explanation LS provided A1. Additionally, PD reports and documents lent weight to claims about C1 & C3 being bitten when it was established that on one occasion, another child bit C1 on the right thigh, and C3 was also bitten by another child. On 11/28/25, the Department received record evidence, depicting a visible bite mark on C1’s lower right thigh and visible bite marks on C3’s right shoulder and left cheek. Also, according to Department records, LS did not notify the Department of any incidents involving C1 & C3 being bitten by another child, as well as the Department was not notify of the any proposed changes to have areas identified as off limits to an area where care and supervision will be provided to children in care.

As a result of LS providing inadequate supervision and/or not ensuring the off-limits areas were inaccessible, C1 and C3 were exposed to an unsafe environment in which C1 was inappropriately touched by C2 and bitten by another child, and C3 was bitten on multiple occasions; thus, violating C1 and C3’s personal rights. Based on this investigation, the preponderance of evidence standard has been met and therefore, the allegations are found to be substantiated. California Code of Regulations (Title 22) sections are being cited on the attached LIC 9099D. Continue on LIC9099-C
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Leticia Rosales
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 01-CC-20251201131256
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: GUZMAN ABUNDIS, MARISOL FCCH
FACILITY NUMBER: 173010406
VISIT DATE: 01/22/2026
NARRATIVE
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This report was discussed and reviewed with Licensee Marisol Abundis Guzman and an Exit Interview was conducted. Appeal Rights were provided. The Notice of Site Visit must be posted for 30 days.

LPA Leticia Rosales informed licensee this report dated 01/22/2026 documents two Type A citations which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care. Also, LPA Leticia Rosales informed licensee to provide a copy of this licensing report dated 01/22/2026 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Leticia Rosales
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 01-CC-20251201131256
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: GUZMAN ABUNDIS, MARISOL FCCH
FACILITY NUMBER: 173010406
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/22/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/23/2026
Section Cited
CCR
102417(a)
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The licensee shall be present in the home and shall ensure that children in care are supervised at all times. When circumstances require the licensee to be temporarily absent from the home, the licensee shall arrange for a substitute adult to care for and supervise the children during his/her absence.
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Licensee state she will submit a written plan detaling how she intends to comply with superision requirements. Licensee said she intends to submit her POC to the Department via email by 01/23/26.

leticia.rosales@dss.ca.gov
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Temporary absences shall not exceed 20 percent of the hours that the facility is providing care per day.
This requirement was not met as evidenced by: Based on PD records obtained by IB confirming the Licensee left a daycare child unattended in an off-limits bedroom, which posed an immediate health, safety, and/or personal rights risk to the children in care.
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Type A
01/23/2026
Section Cited
CCR
102416.3(a)(6)
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Prior to making alterations or additions to a family child care home or grounds, the licensee shall notify the Department of the proposed changed, including, but not limited to, the following: Any change from an area of the family child care home previously identified as "off limits" to an area where care and
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Licensee stated she installed a locking mechanism in the off limits bedroom door. Licensee said she would ensure that off limit areas are inaccessible during operating hours and she would not allow daycare children to wander in the off-limits area. Licensee further said she would submit a written statement
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supervision will be provided to children in care.

Based on PD reports obtained by IB confirming the Licensee allowed C1 to wander and access an off-limits bedroom. This posed an immediate health, safety, and/or personal rights risk to the children in care.
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explaing how she will comply with CCR 102416.3(3)(6), and she intends to submit her POC to the Department via email by 01/23/26.

leticia.rosales@dss.ca.gov
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Leticia Rosales
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 01-CC-20251201131256
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: GUZMAN ABUNDIS, MARISOL FCCH
FACILITY NUMBER: 173010406
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/22/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/23/2026
Section Cited
CCR
102423(a)(2)
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Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following: To receive safe, healthful, and comfortable
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Licensee stated she will provide additional supervision to children in care to prevent any violations of personal rights. Licensee said she intends to produce a waritten statement detailing how she intends to ensure the facility complies with CCR 102423, and she would submit her POC
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accommodations, furnishings, and equipment.
This requirement was not met as evidenced by: Based on PD records obtained by IB confirming C1 was inappropriately touched over their clothes by C2 in an off-limits bedroom, which posed an immediate health, safety, and/or personal rights risk to the children in care.
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to the Department via email by 01/23/26.

Email: leticia.rosales@dss.ca.gov
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Leticia Rosales
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 01-CC-20251201131256
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: GUZMAN ABUNDIS, MARISOL FCCH
FACILITY NUMBER: 173010406
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/22/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/02/2026
Section Cited
CCR
102416.2(d)
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The licensee shall report to the Department as provided by Health and Safety Code Sections 1597.467(b)(1) and (2).

This requirement was not met as evidenced by: Based on Department records revealing that the Licensee did not notify the Department of any incident(s) involving C1 & C3 being bitten by another child.
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Licensee stated she would ensure she comply with reporting requirements by reporting all applicable and relevant incidents to the Department, or if she is uncertain of whether an incident(s) needs to be reported; she would contact the Department. Licensee said she would
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This poses/posed a potential health, safety, and/or personal rights rights to the children in care.
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 produce a written statement detailing how she intends to comply with CCR 102416.2

Email: leticia.rosales@dss.ca.gov
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Leticia Rosales
LICENSING EVALUATOR SIGNATURE:

DATE: 01/22/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/22/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 6