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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 185408008
Report Date: 03/04/2025
Date Signed: 03/04/2025 12:41:11 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/28/2025 and conducted by Evaluator Sydney Sims
COMPLAINT CONTROL NUMBER: 13-CC-20250228084335
FACILITY NAME:LEAP AHEAD LEARNING CENTER INCFACILITY NUMBER:
185408008
ADMINISTRATOR:LEE, PAMELAFACILITY TYPE:
850
ADDRESS:1200 PAIUTE LANETELEPHONE:
(530) 258-6728
CITY:SUSANVILLESTATE: CAZIP CODE:
96130
CAPACITY:45CENSUS: 26DATE:
03/04/2025
UNANNOUNCEDTIME BEGAN:
10:55 AM
MET WITH:Pam Lee - Licensee TIME COMPLETED:
12:50 PM
ALLEGATION(S):
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Staff do not ensure the facility is free of pests
INVESTIGATION FINDINGS:
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On 3/4/25 at 10:55am, Licensing Program Analyst (LPA) Sydney Sims conducted an unannounced complaint inspection, and met with licensee Pam Lee. It was alleged that Staff do not ensure the facility is free from pests, specifically that the facility has a mouse infestation.

The licensee was interviewed on 3/4/25 at 10:59am and admitted to the allegation, stating that the facility has had a mosuse problem, and that the Licensee is attempting to get rid of the mice with traps. The Licensee stated that the Licensee has also moved all dry/ pantry food into the fridges to cut off the food supply to the mice and that the staff have been deep cleaning to try and prevent more mice.

Four staff were interviewed on 3/4/25 and confirmed the allegation stating that facility has had a mouse infestation, and that the facility is attempting to remedy the situation but has not been successful.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20250228084335
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: LEAP AHEAD LEARNING CENTER INC
FACILITY NUMBER: 185408008
VISIT DATE: 03/04/2025
NARRATIVE
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During today’s inspection, the facility was toured and LPA Sims observed mice droppings in one cabinet and the dry food pantry in the facility. LPA Sims took 7 pictures of the mouse droppings.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D

Exit interview conducted and report was reviewed with the licensee Pam Lee. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20250228084335
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: LEAP AHEAD LEARNING CENTER INC
FACILITY NUMBER: 185408008
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/04/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/04/2025
Section Cited
CCR
101227(a)(18)
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This requirement was not met as evidence by: All kitchen, food preparation and storage areas shall be kept clean and free of litter and rubbish; and measures shall be taken to keep all such areas free of rodents and other vermin.
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Licensee will use poison traps during the hours that the children are not present at the facility, if poisons traps do not work after 2 weeks Licensee will contact an exterminator. Licensee will also clean out all rodent droppings from the facility. Licensee will send picture proof to LPA Sims by 4/4/25
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Based on observation and interviews the facility did not comply with the section cited above by not sucessfully riding the facility from the mouse infestation
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 03/04/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3