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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 185408008
Report Date: 07/30/2025
Date Signed: 07/30/2025 11:43:12 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2025 and conducted by Evaluator Sydney Sims
COMPLAINT CONTROL NUMBER: 13-CC-20250407133053
FACILITY NAME:LEAP AHEAD LEARNING CENTER INCFACILITY NUMBER:
185408008
ADMINISTRATOR:LEE, PAMELAFACILITY TYPE:
850
ADDRESS:1200 PAIUTE LANETELEPHONE:
(530) 258-6728
CITY:SUSANVILLESTATE: CAZIP CODE:
96130
CAPACITY:45CENSUS: 21DATE:
07/30/2025
UNANNOUNCEDTIME BEGAN:
10:48 AM
MET WITH:Pamela Lee TIME COMPLETED:
11:52 AM
ALLEGATION(S):
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Staff member hit day care child while in care.


Facility failed to report unusual incident to regional office.
INVESTIGATION FINDINGS:
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On 7/30/25 at 10:48am, Licensing Program Analyst (LPA) Sydney Sims conducted an unannounced complaint inspection and met with licensee Pamela Lee. It was alleged that Staff member hit day care child while in care, and Facility failed to report unusual incident to regional office, specifically that that Staff S1 hit a child (C2) while in care at the facility, and that the facility knew about S1 hitting child (C2) and failed to report the incident to the regional office.

The licensee was interviewed on 4/8/25 at 10:28am and confirmed the allegation stating that S1 did spank child C2 while C2 was in care and that the Licensee failed to report the incident within the required time frame stating that the Licensee did council staff S1 about the incident but was unaware that the incident needed to be reported to Licensing. Licensee stated that staff S1's employment was terminated on 4/7/25.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 13-CC-20250407133053
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: LEAP AHEAD LEARNING CENTER INC
FACILITY NUMBER: 185408008
VISIT DATE: 07/30/2025
NARRATIVE
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Four staff (S1 – S4) were interviewed on 04/08/25 and 6/26/25, and S2 – S4 confirmed the allegation that staff member hit day care child while in care, stating that S1 spanked child C2 while child C2 was in care. S1 denied the allegation stating that S1 did not spank child C2 while C2 was in care. S2 – S4 confirmed the allegation that the facility failed to report an unusual incident to the regional office. S1 had no knowledge of the allegation stating that S1 is unsure if an unusual incident was reported.

One parent P1 was interviewed on 7/15/25 and had no knowledge of the situation stating that P1 had not seen S1 interact with children.

During today’s inspection, the facility was toured and LPA observed 21 Children in care

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.




LPA Sims informed licensee Pamela Lee this report dated 7/30/25 documents one Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.


Also, LPA Sims informed the licensee to provide a copy of this licensing report dated 07/30/25 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the licensee Pamela Lee. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 13-CC-20250407133053
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: LEAP AHEAD LEARNING CENTER INC
FACILITY NUMBER: 185408008
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/30/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/29/2025
Section Cited
CCR
101212(d)
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Upon the occurrence, during the operation of the childcare center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours...This requirement was not met as evidenced by
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Licensee will review Unusual incident regulations provided by LPA Sims and coach all staff on UIR regulations by 8/29/25. Licnesee will send copy staff signatures acknowledging that they understand the UIR regulations by 8/29/25 to sydney.sims@dss.ca.gov
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Based on interview, and record review the licensee did not comply with the section cited above, by failing to report unusual incident report to Regional office which poses an potential health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 13-CC-20250407133053
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: LEAP AHEAD LEARNING CENTER INC
FACILITY NUMBER: 185408008
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/30/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/31/2025
Section Cited
CCR
101223(a)(3)
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101223(a)The licensee shall ensure that each child is accorded the following personal rights: 101223(a)(3)To be free from corporal or unusual punishment, infliction of pain...

This requirement was not met as evidenced by
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LPA providing a Personal right CCLD video for review by all staff (5 staff) and provide copy of personal rights regulations. All staff will write statement acknowledging that they understand personal rights regulations. licensee will send copy of statements to LPA Sims by 7/31/25
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Based on interview, and record review the licensee did not comply with the section cited above by staff S1 spanking child C2 while in care to Regional office which poses an immediate health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
LIC9099 (FAS) - (06/04)
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