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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 185408008
Report Date: 12/02/2025
Date Signed: 12/03/2025 08:40:54 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/28/2025 and conducted by Evaluator Sydney Sims
COMPLAINT CONTROL NUMBER: 13-CC-20250828083922
FACILITY NAME:LEAP AHEAD LEARNING CENTER INCFACILITY NUMBER:
185408008
ADMINISTRATOR:LEE, PAMELAFACILITY TYPE:
850
ADDRESS:1200 PAIUTE LANETELEPHONE:
(530) 258-6728
CITY:SUSANVILLESTATE: CAZIP CODE:
96130
CAPACITY:45CENSUS: 6DATE:
12/02/2025
UNANNOUNCEDTIME BEGAN:
10:07 AM
MET WITH:Pamela LeeTIME COMPLETED:
12:05 PM
ALLEGATION(S):
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Staff handle children in a rough manor

Staff do not treat children with respect

Staff do not ensure daycare is a comfortable temperature
INVESTIGATION FINDINGS:
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On 12/2/25 at 10:08am, Licensing Program Analyst (LPA) Sydney Sims conducted an unannounced complaint inspection, and met with licensee Pamela Lee. It was alleged that Staff handle children in a rough manor, Staff do not treat children with respect, Staff do not ensure daycare is a comfortable temperature, specifically that staff (S1) would handle children roughly, staff (S1 – S2) would yell and threaten children and that the facility temperature reaches 90 degrees F during the summer.

The Licensee was interviewed on 09/05/25 at 10:50am and the Licensee confirmed the allegations stating that staff S1 has handled children in care aggressively by grabbing children by the arm, staff S1, S2 and S3 have yelled at children in care and did not treat children with respect, and that the facility does not have central AC only portable AC units and fans and that the classroom has reached up to 87 or 88 degrees Fahrenheit during the summer.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 13-CC-20250828083922
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: LEAP AHEAD LEARNING CENTER INC
FACILITY NUMBER: 185408008
VISIT DATE: 12/02/2025
NARRATIVE
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Three Children were interviewed on 11/14/25, C1 - C3 confirmed that staff S1 had handled children in care in a rough manner, by grabbing the children by the arm aggressively and that it hurt the children’s arm. C3 stated that S1 had whacked C3 on the butt. C1 stated that staff S3 had also grabbed children aggressively by the arms. C1 – C3 Confirmed that S1 and S3 had yelled at the children in care and that it had upset or scared the children but did not have any knowledge of staff S2 yelling. C1 – C3 did not have any knowledge on the temperature of the facility.

Two staff (S1 – S2) were interviewed on 11/25/25 and 12/2/25 and Staff (S1 – S2) denied that S1 had ever handled children in a rough manner. (S1 – S2) denied that that S1 or S2 had ever yelled or threatened children in care. S1 confirmed that S1 was concerned about the temperature of the classroom during the summer and that it would get up to 89 degrees F in the summer.

Four Parents (P1 – P4) were interviewed on 11/04/25 and 11/25/25 and stated P1 – P4 had no knowledge of Staff S1 handling children in a rough manner. P1 – P4 had no knowledge of staff S1 and S2 not treating children with respect or yelling and threatening children in care. P1 – P4 stated that the facility does get very hot during the summer months but could not confirm the exact temperature the facility reaches.

On 09/05/25 LPA did observe portbale AC units and fans in the facility that were not in use, the temperature was a being maintained at a comfortable temperature on 09/05/25

During the investigation LPA conducted interviews with the Licensee, parents, staff and children that supported the allegations.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

LPA Sims informed licensee Pamela Lee that this report dated 12/2/25 documents two Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 13-CC-20250828083922
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: LEAP AHEAD LEARNING CENTER INC
FACILITY NUMBER: 185408008
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/03/2025
Section Cited
CCR
101223(a)(3)
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(a) The licensee shall ensure that each child is accorded the following personal rights:
(3)To be free from corporal or unusual punishment, infliction of pain,

This requirement was not met as evidenced by:
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Licensee will watch personal rights video from CCL web page provided by LPA Sims. Licensee will write statement acknowledging that Licensee understands the children's personal rights and will comply with the regulations. Licensee will submit statement to LPA Sims by 11/3/25
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Based on interviews the licensee did not comply with the section cited above in by staff S1 handling children in a rough manner which poses an immediate, safety or personal rights risk to children in care.
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Type A
12/03/2025
Section Cited
CCR
101223(a)(1)
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(a) The licensee shall ensure that each child is accorded the following personal rights:
(1) To be accorded dignity in his/her personal relationships with staff and other persons.

This requirement was not met as evidenced by:
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Licensee will review personal rights regulations provided by LPA Sims. Licensee will write statement on how Licensee plans to train employees on these personal rights and provide statement to LPA Sims by 12/3/25
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Based on interviews the licensee did not comply with the section cited above in by staff S1 and S3 yelling at children in care which upset/ scared the children, which poses an immediate, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 13-CC-20250828083922
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: LEAP AHEAD LEARNING CENTER INC
FACILITY NUMBER: 185408008
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/02/2026
Section Cited
CCR
101239(a)(1)
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(a) A comfortable temperature for children shall be maintained at all times.
(1) The licensee shall maintain the temperature in rooms that children occupy... a maximum of 85 degrees F (30 degrees C)
This requirement was not met as evidenced by:
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Licensee will write plan on how to operate to keep temperture at a comfortable level in the summer time. Plan will include what to do if the facility does reach over 85 degrees F.
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Based on interviews the licensee did not comply with the section cited above in by not maintaining a comfortable temperature in the facility which poses a potential, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 13-CC-20250828083922
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: LEAP AHEAD LEARNING CENTER INC
FACILITY NUMBER: 185408008
VISIT DATE: 12/02/2025
NARRATIVE
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Also, LPA Sims informed the licensee to provide a copy of this licensing report dated 12/2/25 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the licensee Pamela Lee. Appeal rights were provided. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 12/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5