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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 185408308
Report Date: 04/29/2025
Date Signed: 05/01/2025 12:00:46 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/24/2025 and conducted by Evaluator Sydney Sims
COMPLAINT CONTROL NUMBER: 13-CC-20250124085306
FACILITY NAME:SOLID ROCK LEARNING CENTERFACILITY NUMBER:
185408308
ADMINISTRATOR:BABINSKI, ALICEFACILITY TYPE:
850
ADDRESS:1400 NUMA ROADTELEPHONE:
(530) 257-2924
CITY:SUSANVILLESTATE: CAZIP CODE:
96130
CAPACITY:40CENSUS: 24DATE:
04/29/2025
UNANNOUNCEDTIME BEGAN:
10:35 AM
MET WITH:Alice Babinski - Director TIME COMPLETED:
12:05 PM
ALLEGATION(S):
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Staff do not wash their hands between diaper changes
INVESTIGATION FINDINGS:
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On 4/29/25 at 10:35am, Licensing Program Analyst (LPA) Sydney Sims conducted an unannounced complaint inspection and met with Director Alice Babinski. It was alleged that Staff do not wash their hands between diaper changes, specifically that staff do not wash their hands with soap and water in between diaper changes.

The facility representative was interviewed on 1/29/25 at 9:39am and denied the allegation stating that Staff always wash their hands with soap and water after every diaper change.

Four staff (S1 – S4) were interviewed on 1/29/25 and S1 and S3 confirmed the allegation stating that S1 and S3 had observed staff not wash their hands with soap and water in between diaper changes. S1 – S3 stated that staff change children’s diapers on the classroom floor without padding where other children are playing. S4 denied the allegation stating that staff do wash their hands in between diaper changes, and that S4 has not observed staff change children’s diapers on the ground.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 13-CC-20250124085306
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: SOLID ROCK LEARNING CENTER
FACILITY NUMBER: 185408308
VISIT DATE: 04/29/2025
NARRATIVE
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Six parents (P1 -P6) were interviewed on 4/24/25 and P2 and P5 confirmed the allegation stating that staff have been observed not washing their hands in between diaper changes. P1 – P2 and P5 stated that staff are changing children’s diapers on the classroom floor without padding where other children are playing. P3 – P4 and P6 had no knowledge of the allegation stating that they had not observed staff changing diapers.

During today’s inspection, the facility was toured and LPA observed 24 amount of children in care.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

LPA Sims informed facility representative Alice Babinski that this report dated 4/29/25 documents one Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Sims informed the facility representative to provide a copy of this licensing report dated 4/29/25 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the Facility Representative Alice Babinski. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 13-CC-20250124085306
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: SOLID ROCK LEARNING CENTER
FACILITY NUMBER: 185408308
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/29/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/30/2025
Section Cited
CCR
101223(a)(2)
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This requirement was not met as evidenced by: To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
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Facility Director will implement a plan to provide children with a sanitary diaper changing policy and conduct a staff meeting to review the policy. Director will submit new policy to LPA Sims via email to sydney.sims@dss.ca.gov by 4/30/25
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Based on interviews the licensee did not comply with the section cited above in, by facility staff not providing children with sanitary diaper changes and which poses an immediate health, safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Sydney Sims
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5