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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191200465
Report Date: 10/30/2023
Date Signed: 10/30/2023 01:32:11 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2023 and conducted by Evaluator Suzette Ornelas
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230804164430
FACILITY NAME:SHERMAN OAKS LUTHERAN CHILDREN'S CENTERFACILITY NUMBER:
191200465
ADMINISTRATOR:DIANE NIXONFACILITY TYPE:
850
ADDRESS:14847 DICKENS STREETTELEPHONE:
(818) 784-9480
CITY:SHERMAN OAKSSTATE: CAZIP CODE:
91403
CAPACITY:78CENSUS: 42DATE:
10/30/2023
UNANNOUNCEDTIME BEGAN:
10:48 AM
MET WITH:Director - Kimberly OgasTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Allegation 1 - Child was injured by staff
Allegation 2 - Staff yelled at children in care
Allegation 3 - Staff inappropriately touched child in care
INVESTIGATION FINDINGS:
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On 10/30/2023, Licensing Program Analyst (LPA) Suzette Ornelas conducted an unannounced follow up complaint inspection for the purpose of delivering the findings for the above-mentioned allegations. Upon arrival, LPA was greeted and let into the facility by Director, Kimberly Ogas, to whom the reason for the inspection was announced. LPA toured the facility and observed 42 daycare children and 7 adults.

During the course of the investigation, LPA Ornelas made observations, obtained childrens roster, interviewed the Reporting Party (RP), Director, 4 parents, 5 teachers in regard to the above allegations. Allegation 3 was conducted by Investigations Branch (IB) Investigator Christine Ferris along with Special Investigator Assistant Rocio Flores.

-Pertaining to the allegation that - Child was injured by staff
According to the Reporting Party (RP)- Child 1 (C1) had scratches on their back. RP further stated that C1 became triggered when their hand was grabbed and stated that S1 hit their hand.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20230804164430
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: SHERMAN OAKS LUTHERAN CHILDREN'S CENTER
FACILITY NUMBER: 191200465
VISIT DATE: 10/30/2023
NARRATIVE
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According to the Director, S1 has never been observed hitting any of the children in care. According to S1, parents are notified when children in care are injured by notifying parents or providing an ouch report. S1 further stated that they were unaware of C1 being injured while in care and that they did not physically hit C1 while in care. According to Staff 2 (S2), Staff 3 (S3), Staff 4 (S4) and Staff 5 (S5), they have never observed S1 injuring children but did acknowledge that children do obtain accidental injuries while in care. According to Parent 3 (P3), Parent 4 (P4) and Parent 2 (P2) they do not have any concerns regarding S1 injuring children but did acknowledge that their children do obtain normal play injuries while in care.

-Pertaining to the allegation that - Staff yelled at children in care

According to the RP- Staff 1 (S1) was observed raising their voice at the children in care. RP further stated that it's a way that you can talk to an older child maybe 5 or 6 but not a 2 year old. According to the Director, S1 has never been observed yelling at children in care.S1 stated that there are times that it is necessary to raise their voice to get the children’s attention or prevent an injury. According to Staff 2 (S2), Staff 3 (S3), Staff 4 (S4) and Staff 5 (S5), they have never observed S1 yelling at the children.

According to Parent 3 (P3), Parent 4 (P4) and Parent 2 (P2) they do not have any concerns regarding S1 yelling at the children care.

The following complaint allegation was conducted by Investigations Branch (IB) Investigator Christine Ferris along with Special Investigator Assistant Rocio Flores (translation). Throughout the course of the investigation, the IB investigator conducted an interview with one child and two adults.

-Pertaining to the allegation that - Staff inappropriately touched child in care
Investigator asked C1 what their name was, but C1 did not answer. Rocio spoke to C1 in Spanish and asked
how old C1 is, and C1 stated, “Two.” Rocio attempted to conduct the Ten Step Investigative Interview
process, but C1 was unable to answer the questions correctly. C1 was asked several questions regarding friends, what they like to play with, who they play with, and what tbeir dog’s names were, and C1 was unable to answer the questions. The interview was paused, and advised that it would be difficult to elicit any information without asking C1 about school including friends, activities, and grown ups there. RP
decided they did not want the interview to continue, therefore, the interview was concluded with no disclosure.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20230804164430
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: SHERMAN OAKS LUTHERAN CHILDREN'S CENTER
FACILITY NUMBER: 191200465
VISIT DATE: 10/30/2023
NARRATIVE
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Based on the evidence as documented above, the allegations have been determined to be Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.
A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director, Kimberly Ogas.
SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Suzette Ornelas
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3