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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191225566
Report Date: 11/06/2024
Date Signed: 11/06/2024 02:23:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/17/2024 and conducted by Evaluator Joe Katrdzhyan
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20240917111602
FACILITY NAME:MONTESSORI CHILDREN'S ACADEMIEFACILITY NUMBER:
191225566
ADMINISTRATOR:WAHEEDA HAMIDFACILITY TYPE:
850
ADDRESS:2400 W. BURBANK BLVD.TELEPHONE:
(818) 842-1812
CITY:BURBANKSTATE: CAZIP CODE:
91506
CAPACITY:82CENSUS: 16DATE:
11/06/2024
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Director / Angela Pogosyan
Owner / Nina Koulax
TIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff did not report incident to daycare child's authorized representative.

Staff did not provide fist aid to daycare child.

Staff did not meet daycare child's toileting needs.
INVESTIGATION FINDINGS:
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On 11/6/24, at 8AM, Licensing Program Analyst (LPA) Joe Katrdzhyan conducted an unannounced site visit to this facility to deliver findings on the above-mentioned allegations. Upon arrival, LPA met with Director / Angela Pogosyan, who guided LPA on a tour of the facility. There were 16 children with 3 staff observed in the preschool program. LPA explained the purpose of today’s visit.

During the course of the investigation, interviews were conducted and staff and children's rosters and other supporting documentation were obtained/reviewed.

Per Reporting Party, Staff did not report incident to daycare child's authorized representative, Staff did not provide fist aid to daycare child and Staff did not meet daycare child's toileting needs.

(Please see LIC 9099C for additional information)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20240917111602
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: MONTESSORI CHILDREN'S ACADEMIE
FACILITY NUMBER: 191225566
VISIT DATE: 11/06/2024
NARRATIVE
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During the interview with Director / Angela Pogosyan and Owner / Nina Koulax, both individuals did not recall of an incident involving Child 1 obtaining abrasions to both knees on or during the week of 9/2/24. The facility was closed on 9/2/24, in observance of Labor Day Holiday. Per the Owner, children were not playing outside towards the end of August and beginning of September, due to severe heat conditions. The Director and Owner denied observing abrasions to both knees of Child 1. In reference to the allegation of "Staff did not provide first aid to day care children", the Director and Owner denied this allegation to be true and stated that staff provide first aid to children in the event of an injury or an accident and notify the parents. In reference to the allegation of "Staff did not meet daycare child's toileting needs", the Director and Owner denied this allegation to be true and stated that Child 1 was potty trained and able to wipe themselves. Child 1 wore pull ups during nap time because they would wet themselves and staff assisted Child 1 with their toileting needs as needed. The Director and Owner denied anyone from the facility telling a parent that “it’s against the law to assist with diaper changes.”

Staff interviewed did not recall of an incident involving Child 1 obtaining abrasions to both knees on or during the week of 9/2/24. Staff also stated that children did not go outside to play towards the end of August and beginning of September, due to severe heat conditions. Staff denied observing abrasions to both knees of Child 1. Per staff, in the event a child sustained an injury, staff will provide first aid and notify the parent(s). In reference to the allegation of "Staff did not meet daycare child's toileting needs", staff denied sending Child 1 home in soiled pull ups. Per staff, Child 1 was potty trained and able to wipe themselves. Child 1 wore pull ups during nap time because they would wet themselves. The parents would provide the pull ups. In the beginning, staff provided assistance to Child 1 with wearing and removing the pull ups but after some time, Child 1 began doing it themselves. If Child 1 asked for assistance, staff would help. In the event Child 1 soiled their pull ups, staff would assist Child 1 by cleaning and changing them. Staff denied stating that “it’s against the law to assist with diaper changes.” The statements obtained from staff were consistent and corroborated with the statements obtained from the Director and Owner.


Parents interviewed did not present concerns related to the above-mentioned allegations and were pleased with the services and care being provided to their children.

Based on the investigation conducted, there is insufficient evidence to support the above-mentioned allegations to be true. Therefore, although the allegations may have happened or are valid, there is not a
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20240917111602
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: MONTESSORI CHILDREN'S ACADEMIE
FACILITY NUMBER: 191225566
VISIT DATE: 11/06/2024
NARRATIVE
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preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after
each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted and report was reviewed with Nina Koulax and Appeals Rights provided.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3