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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191290314
Report Date: 10/22/2025
Date Signed: 10/22/2025 04:57:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2025 and conducted by Evaluator Evelyn Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250724154416
FACILITY NAME:YMCA CHILD DEVELOPMENT CENTERFACILITY NUMBER:
191290314
ADMINISTRATOR:CARRILLO, ROCIOFACILITY TYPE:
850
ADDRESS:1200 NO. MACLAYTELEPHONE:
(818) 365-6881
CITY:SAN FERNANDOSTATE: CAZIP CODE:
91340
CAPACITY:85CENSUS: 68DATE:
10/22/2025
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Site Director, Rocio TIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Allegation:

Ratio - Facility is operating out of ratio.


INVESTIGATION FINDINGS:
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On 10/22/2025,at 9:40am Licensing Program Analyst (LPA) Evelyn Garcia conducted a subsequent unannounced complaint inspection and met with facility director for the purpose to conduct aditional interviews and delivering findings of the above allegation. Upon arrival LPA observed 68 children present and 18 teachers providing care and supervision.

The investigation consisted of interviews conducted with children, staff, relevant parties and document reviews.The interviews conducted revealed that the facility ensures the teacher to child ratio is in compliance to 1 teacher to 12 children.LPA reviewed the facility sign in and out for children and staff for a week period and observed the teacher to child ratio was met. The facility was visited on 7/30/25, 10/09/25, 10/22/25 and the teacher to child ratio was also in compliance. Based on the information obtained and LPA's observations, there are inconsistent statements the above allegation have been deemed unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Evelyn Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 10/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2025 and conducted by Evaluator Evelyn Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250724154416

FACILITY NAME:YMCA CHILD DEVELOPMENT CENTERFACILITY NUMBER:
191290314
ADMINISTRATOR:CARRILLO, ROCIOFACILITY TYPE:
850
ADDRESS:1200 NO. MACLAYTELEPHONE:
(818) 365-6881
CITY:SAN FERNANDOSTATE: CAZIP CODE:
91340
CAPACITY:85CENSUS: 68DATE:
10/22/2025
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Site Director, Rocio TIME COMPLETED:
05:00 PM
ALLEGATION(S):
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9
Allegation:

Personal Rights - Staff used a loud tone when communicating with daycare parent.
INVESTIGATION FINDINGS:
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On 10/22/2025, Licensing Program Analyst (LPA) Evelyn Garcia conducted an unannounced inspection to YWCA for the purpose of delivering findings and conduct follow up interviews for the above complaint allegation. Upon arrival to the facility, LPA discussed the nature of the visit and were granted entry by the site director, Rocio. During inspection LPA observed 68 children present and 18 staff providing care and supervision.

The investigation consisted of interviews conducted with children, staff, relevant parties and document reviews. Based on the numerous interviews,document and file reviews, it was determined that staff #4 used a loud tone when communicating with daycare parent. It was disclosed that the incident occured when children were present. Based on the evidence obtained, the above allegations are substantiated. A copy of the report was given to site director.

See LIC 9099-D for dificiency cited.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Evelyn Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 10/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 12-CC-20250724154416
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: YMCA CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 191290314
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/22/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/22/2025
Section Cited
CCR
102423(a)(1)
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Personal Rights -Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to the following:
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Per director, on August 5, 2025 staff have participated in training with topics such as parents rights, personal rights, and given resources about, why communication with parents matter and on how to build communication with parents, to protect the personal rights of children in care.
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to be treated with dignity ...This requirement was not met as evidenced by: it was determined that staff #4 used a loud tone when communicating with daycare parent. It was disclosed that the incident occured when children were present. This is a Type B violation that could pose a potential risk to the health and safety of cildren.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Evelyn Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 10/22/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3