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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191500469
Report Date: 08/27/2025
Date Signed: 08/27/2025 12:10:59 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/05/2025 and conducted by Evaluator Kruz Long
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250805082843
FACILITY NAME:MARYVALE DAY CARE CENTERFACILITY NUMBER:
191500469
ADMINISTRATOR:MARCELA TORRESFACILITY TYPE:
850
ADDRESS:7600 EAST GRAVES AVENUETELEPHONE:
(626) 280-6510
CITY:ROSEMEADSTATE: CAZIP CODE:
91770
CAPACITY:80CENSUS: 41DATE:
08/27/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Victoria Casas (Assistant Director) TIME COMPLETED:
12:15 PM
ALLEGATION(S):
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Staff handled child roughly.
INVESTIGATION FINDINGS:
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On 08/27/2025, Licensing Program Analyst (LPA) Kruz Long conducted an unannounced complaint investigation for the above allegation. LPA met with Victoria Casas (Assistant Director) and explained the purpose of the visit. There are currently 55 children enrolled. 41 Children and 12 Staff are present in 5 different classrooms during today's visit.

During the course of the investigation, LPA obtained copies of staff statements, interviewed Staff #1(S1) to Staff #4(S4) in the office, interviewed Child #1(C1) to Child #3 (C3) in the office and interviewed Parent #1 (P1) to Parent #3 (P3).

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Kruz Long
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20250805082843
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MARYVALE DAY CARE CENTER
FACILITY NUMBER: 191500469
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/27/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/10/2025
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:(1) To be accorded dignity in his/her personal relationships with staff and other persons.This requirement is not met as evidenced by: Staff 2 and Staff 3 witnessed
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Per Assistant Director, All staff will be additional training regarding personal rights of children. Once training is complete, proof of training will be forwarded to the department.
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Staff 4 pulled the arm of C1 roughly. C1 also revealed that Staff 4 pulled their arm.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Kruz Long
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20250805082843
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MARYVALE DAY CARE CENTER
FACILITY NUMBER: 191500469
VISIT DATE: 08/27/2025
NARRATIVE
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Regarding the allegation: Staff handled child roughly. Reporting Party (RP) alleged that on 07/31/25, S4 pulled the arm of C1 roughly. Per interviews with S2 and S3, they were present at time of the incident. and witnessed S4 pull C1's arm in the play ground in an attempted to remove C1 from the mud kitchen (toy) roughly. Written statements by S2 and S3 also indicate what was witnessed. Although S4 denied handling C1 roughly, S4 stated that they did hold C1's arm in an attempt to remove C1 from the mud kitchen due to a behavior. Interview with C1 indicate that S4 pulled their arm. Interviews with C2, C3 and P1 to P3 did not provide corroborating information to support this allegation.

Based on staff interviews conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

The facility is being cited a Type A deficiency in accordance with California Code of Regulations, Title 22, Division 12, Chapter 1, Article 06, Section 101223(a)(1). Definitions are being cited on the attached LIC 9099D page. A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled children for the next 12 months (1 year). Acknowledgement of Receipt (LIC 9224 form) must be maintained in each child’s file immediately upon receipt from parents.

An exit interview was conducted and a copy of this report and appeal rights was provided to Victoria Casas, Assistant Director. A Notice of Site Visit was also provided, Notice of Site Visit must be posted for 30 days.

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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Kruz Long
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3