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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191500469
Report Date: 12/03/2025
Date Signed: 12/03/2025 01:52:08 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/24/2025 and conducted by Evaluator Veronica Martinez-Garza
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250924094947
FACILITY NAME:MARYVALE DAY CARE CENTERFACILITY NUMBER:
191500469
ADMINISTRATOR:MARCELA TORRESFACILITY TYPE:
850
ADDRESS:7600 EAST GRAVES AVENUETELEPHONE:
(626) 280-6510
CITY:ROSEMEADSTATE: CAZIP CODE:
91770
CAPACITY:80CENSUS: 42DATE:
12/03/2025
UNANNOUNCEDTIME BEGAN:
11:20 AM
MET WITH:Stephanie GarciaTIME COMPLETED:
11:50 AM
ALLEGATION(S):
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Staff left children unsupervised
INVESTIGATION FINDINGS:
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On 12/03/25 at 11:20 a.m., Licensing Program Analyst (LPA) Veronica Martinez Garza conducted an unannounced complaint investigation to deliver findings to the above allegation. LPA met with the facility representative who guided LPA on a tour of the facility. There were 42 children with 09 staff.

LPA Martinez-Garza received an anonymous complaint. According to the Reporting Party (RP), “Staff left children unsupervised.” LPA conducted interviews with staff 1 (S1) thru 5 and parent 1 (P1) thru 7. LPA also obtained a copy of the facility roster, copies of written staff statements.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 33-CC-20250924094947
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MARYVALE DAY CARE CENTER
FACILITY NUMBER: 191500469
VISIT DATE: 12/03/2025
NARRATIVE
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Allegation- Staff left children unsupervised. According to the RP, on 09/23 C1 and C2 ran out of the Penguin classroom and S3 ran after both children leaving 7 napping children unattended for more than 5 minutes. No additional information was provided by the RP. Interviews with S2 revealed that S3 was recently hired and could have radioed in for assistance but under the situation, opted to run after the children. Interviews conducted with S3 revealed that they were alone patting children to sleep. C1 was awake, got out of the classroom and C2 followed. Per S3, they didn’t know what to do and tried to redirect both children who then ran out to the hallway and then to the book nook. S3 was trying to tell the children to come back but then both children ran to the kitchen which is approximately 64 feet away from the book nook. S3 followed C1 and C2 when they observed S5 stepping out of their class. S3 was told by S5 to return to class because they would be bringing both children back. Per S3 they returned back to class, locked the door, and waited for S5 to return with both children. According to S3, this all happened too fast, and it was less than 5 minutes.

Interviews conducted with S4 revealed that during naptime they heard children’s voices in the hallway that sounded like they were moving. S4 recalled looking outside and observed C1 and C2 running towards the other end of the hallway. S4 then heard a voice (believed to be S3) and observed S3 running after the children. Per S4, S5 came out of the classroom to assist S3 who told the staff to return to class with the napping children and followed C1 and C2 who were heading towards the kitchen. S4 states it all happened within a minute or two. Per S4s written statement, they asked S5 if they should radio for assistance and S3 replied “no I called it already;” however, S4 did not hear S3 ask for assistance. Interviews with S5 revealed that during naptime they were in the classroom and heard laughter in the hallway. Per S5, they thought it was a parent at first but S4 observed that it was C1 and C2 out in the hallway. S5 stated children ran towards the book nook and then ran to the kitchen. S5 also recalled being followed by S3 who left the Penguin classroom unattended with 7 napping children. Per S5, they told S3 they couldn’t leave the children unattended and S3 returned to the classroom. S5 stated that the incident was no more than 3 minutes. Per S5s written statement, they asked S3 if they radioed for assistance to which staff replied, “I did but I don’t think they heard me.” LPA interviewed C1 who made no disclosures. Interviews conducted with S1 thru 2 revealed having knowledge of the incident after it occurred. LPA conducted Interviews with P1 thru 7 who made no disclosures. LPA attempted to interview P1 and P7; however, parents did not return LPAs call. According to P2, P3, P4, P5, and P6 they do not have any issues or concerns regarding supervision.

Based on the interviews conducted with staff it is unknown for how long where the napping children left alone when S3 ran after C1 and C2. Interviews revealed that the incident occurred within 2-3 minutes. Written staff statements corroborate with the staff interviews.

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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 33-CC-20250924094947
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MARYVALE DAY CARE CENTER
FACILITY NUMBER: 191500469
VISIT DATE: 12/03/2025
NARRATIVE
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This agency has investigated the complaint alleging “Staff left children unsupervised.” Based on interviews and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, the following deficiencies are being cited (see attached 9099D).

A notice of site visit was given and must remain posted for 30 days.

An exit interview was conducted, and a copy of this report was provided to the facility representative Stephanie Garcia.

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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 33-CC-20250924094947
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MARYVALE DAY CARE CENTER
FACILITY NUMBER: 191500469
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/03/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/05/2026
Section Cited
CCR
101229(a)(1)
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101229 Responsibility for Providing Care and Supervision
(a) The licensee shall provide care and supervision as necessary to meet the children's needs.(1)No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation.

This requirement is not met as evidenced by:
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Per the facility representative, a retraining of what staff should do in similar situations will be held and proof will be submitted to LPA by POC due date.
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Based on the interviews conducted with staff it is unknown for how long where the napping children left alone when S3 ran after C1 and C2. Interviews revealed that the incident occurred within 2-3 minutes. Written staff statements corroborate with the staff interviews.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Veronica Martinez-Garza
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2025
LIC9099 (FAS) - (06/04)
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