<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191500609
Report Date: 07/14/2025
Date Signed: 07/14/2025 10:13:08 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2025 and conducted by Evaluator Kimberly Ramirez
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250522134243
FACILITY NAME:SAN DIMAS RETIREMENT CENTERFACILITY NUMBER:
191500609
ADMINISTRATOR:PRISCILLA GAYTANFACILITY TYPE:
740
ADDRESS:834 WEST ARROW HIGHWAYTELEPHONE:
(909) 599-8441
CITY:SAN DIMASSTATE: CAZIP CODE:
91773
CAPACITY:343CENSUS: 123DATE:
07/14/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Administrator Priscilla GaytanTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff are not preventing a resident from harassing other residents
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 07/14/2025, Licensing Program Analyst (LPA) Kimberly Ramirez conducted an unannounced subsequent complaint investigation visit to re-deliver findings regarding the above allegation. The findings will remain the same. On 05/29/25, LPA Ramirez conducted an unannounced initial complaint investigation visit regarding the above allegation. During today’s visit, LPA Ramirez was greeted by Administrator Priscilla Gaytan explained the purpose of the visit.

The investigation consisted of the following: LPA Ramirez requested and obtained copies of Resident/Client Roster, Staff roster, Staff#1 - 3 interviews (S1 – S3), Resident#1-7 Interviews (R1-R7), Copies of resident#4 (R4) recent physician’s report, admission agreement, special incident reports, and physical plant tour.

See Continuation Page LIC 9099-C.
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Fernando Fierros
NAME OF LICENSING PROGRAM ANALYST: Kimberly Ramirez
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 07/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20250522134243
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: SAN DIMAS RETIREMENT CENTER
FACILITY NUMBER: 191500609
VISIT DATE: 07/14/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The investigation revealed the following: regarding the allegation “Facility staff are not preventing a resident from harassing other residents.” It is alleged facility staff are not preventing a resident from harassing other residents in care. On 05/29/2025, LPA Ramirez interviewed staff and residents. Five (5) out of seven (7) resident interviews revealed R4 makes inappropriate comments towards residents, yells at other residents’ and has blocked a resident from access to parts of the facility. Resident interviews also revealed that staff intervene and address the situation. Three (3) out of the three (3) staff interviewed denied the allegation. Two (2) out of the three (3) staff interviewed revealed R4 does have inappropriate behavior towards staff and other residents, however staff intervene and redirect R4. One staff member reported that R4 has been spoken to regarding violating house rules and R4’s physician is notified of any incidents involving R4. On 05/29/2025, LPA Ramirez conducted a review of residents and unusual incident reports dated 01/15/25, 03/06/25, 04/15/25, 04/30/25, 05/15/25, 05/16/25, 05/21/25, written warnings dated 05/25/22 and 06/06/22, Incident Report Short Forms dated 05/08/22, 05/12/22, 05/22/22, 05/19/22, 06/01/22, 06/03/22, 06/06/22, 06/08/22, and the Residency Admission Agreement dated 06/02/2021, including facility house rules. The investigation revealed that R4 was admitted to the facility in June 2021, and since being admitted to the facility, R4 has exhibited inappropriate behaviors, such as making inappropriate remarks and/or sexual comments to other residents’, verbally abusing residents, throwing liquids/food on the floor, and preventing a resident from accessing parts of the facility. On 06/15/2022, staff met with R4 to discuss R4 inappropriate behavior towards staff and regarding R4s violation of the house rules due to smoking in residents’ room. On 06/06/22, the facility issued a written warning to R4 not verbally abusing staff. On 05/22/22, the facility issued a written warning to R4 not following the house rules as R4 was yelling at staff and throwing food onto the facility floor. Review of the House Rules which are part of R4s signed Residency Agreement dated 06/02/21, indicate that residents are to respect others in the community, including other residents, visitors and employees. However, the Residency Agreement/House Rules do not indicate what the facility will implement if a resident breaks the House Rule. Staff address R4’s behaviors and staff are intervening when issues arise between residents’ and R4. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report was provided via email.

NAME OF LICENSING PROGRAM MANAGER: Fernando Fierros
NAME OF LICENSING PROGRAM ANALYST: Kimberly Ramirez
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 07/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2