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32 | The investigation revealed the following:
Allegation: Staff did not provide resident transportation to medical appointments
It is alleged that R1 has missed doctors’ appointments due to facility not providing transportation. LPA interviewed 4 staff and each denied the above allegation. Interview with S2 revealed that residents prefer using the facility van, however, if they do not schedule their transportation in a timely manner there may be situations where the slots are full. S2 stated if the slots for transportation are full, the residents are also offered other sources of transportation such as access/dial a ride/uber. LPA interviewed 11 residents and each resident denied the above allegation and stated they haven’t had any issues with getting transportation, interviews revealed that although sometimes the appointments for rides with the facility van are booked they are offered other sources of transportation or use the transportation service provided through their insurance. Allegation: Staff tampered with residents’ mail
It is alleged that R1’s mail had been opened with envelopes taped together, and S2 stated the mail was opened by accident. LPA toured mail area, observed mail in mail boxes and did not see any mail that appeared to be tampered with or opened, each envelope appeared well sealed and unopened. LPA interviewed 4 staff and each denied the above allegation, interviews revealed that the receptionist is who sorts through the mail and will sort the mail by placing the residents number on it and then distributing the mail in proper slots, staff each stated they have never tampered with the mail or observed a staff doing this. LPA interviewed 11 residents and each resident denied the allegation and stated they have never observed their mail to look tampered with.
Allegation: Staff were harassing resident
It is alleged that S2 and S5 are making false accusations towards R1 which is causing R1 distress. LPA interviewed 4 staff and each staff denied the above allegation, interviews with S1, S2 and S4 revealed that R1’s room once had the fire sprinkler go off and through investigation questions such as: were you smoking? Did something burn?, were being asked and they believe this is where R1 felt accused but these were just questions that need to be asked for the investigation not to accuse R1 or to make them feel harassed. LPA interviewed 11 residents, and each denied the allegation and stated staff have never made them feel harassed or accused of things.
Based on statements and interviews conducted with staff/residents, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was emailed.
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